Retail Store Manager

Arnhem Clothing is a sustainable clothing label making beautiful eco-friendly pieces for our community of creative, free-spirited women from all corners of the world.

We pride ourselves on our ethical and sustainable manufacturing processes with all garments designed in Byron Bay and made by our talented pool of makers all around the globe. The Arnhem philosophy centres on giving back to our planet and ensuring every decision we make, is carefully considered to minimise our impact on Mother Earth.

The role

We are seeking an inspiring leader to join the Arnhem family as our Retail Store Manager for our Byron Bay Retail Store. As the Retail Store Manager, you will oversee and drive store KPI's and budgets, manage stock inventory and replenishment, manage retail staff and rosters, execute visual merchandising guides to a high standard, and provide exceptional customer service whilst creating a fun and vibrant store environment.

Key responsibilities

• Work in the Byron Bay Retail Store 5 days a week. This will include 1 day of the weekend. 
• Manage store rosters for all retail staff. 
• Hire, guide, train and manage retail staff.
• Prepare monthly performance reports and store feedback to the head office team.
• Ensure the store follows safety, health and business laws and regulations. 
• Uphold company standards of excellence and service, guaranteeing quality performance. 
• Developing store strategies to raise the customer pool, expand store traffic and optimize profitability.
• Manage the store budget vs inventory to ensure appropriate levels of new and sale items are available to achieve monthly targets.  
• Manage the purchasing of all Wholesale and consignment products or collaborations. 
• Manage orders and stock levels of all products exclusive to the store. 
• Attempt to minimise returns and exchanges, by managing customer expectations, advice regarding fit and care instructions.
• Provide exceptional customer service.
• Develop customer loyalty and relationships.
• Maintain high levels of product knowledge. 
• Collaborate with marketing on the planning for instore events to align with collection launches and VIP evenings. 
• Work with marketing team on local events or festivals to create instore exclusive activity, events, pop ups and collaborations.
• Complete store open/close procedures efficiently.
• Process sales/returns using POS.
• Action mark downs on sale stock. 
• Maintain outstanding store and visual merchandising standards. 
• Manage the process of merchandising new collections and sale.
• Complete daily store checklist and ensure this is managed in your absence by store supervisors and casuals. 

Desired skills and expertise

• 1 – 2 year’s experience in a Retail Store Manager Role.
• Customer management skills.
• Powerful leadership skills.
• Solid communication and interpersonal skills.
• Strong organisational skills.
• Friendly, helpful, confident, and engaging personality.
• Keen understanding of current fashion trends. 
• Ability to thrive in a challenging, fast paced, and dynamic team environment.  
• Ability to multi-task effectively (crucial)
• A love of VM and high store standards.
• Have a passion for sustainability and conscious fashion.
• Experience in shopify POS.
• Experience in Cin7 inventory management system (preferred). 

Why join Arnhem?

• An exciting opportunity to work within a dynamic team for a thriving Australian fashion label. 
• We have a fabulous team of engaging, creative and like-minded individuals.
• We aim to empower all our staff with a focus on individual personal growth and career development opportunities.
• We offer generous staff discounts and a clothing allowance. 

If you think you’re the perfect candidate for this role, we would love to hear from you. Apply now!

Arnhem Clothing Pty Ltd is a proud equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.