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SalaryReporting to the Facilities Manager, the Proactive Service Team Lead will assume responsibility for guiding, mentoring, and assisting the Proactive Services Team in providing cleaning, trolley collection, and waste management services, for the Park Beach Plaza (Coffs Harbour) store.Client DetailsAdecco have recently partnered with one of Australia's largest leading retail and finance company, known for their wide choice of fresh produce, household products and everyday essentials.Since its establishment in 1924, our client has dedicated themselves to providing the highest levels of convenience, value, diversity, and quality to the 24 million customers they serve on a weekly basis. They accomplish this with a substantial workforce of over 190,000 team members spread across Australia and New Zealand.DescriptionThe Proactive Services Team is structured to provide in-store support and collaborate to tailor and accommodate various store formats, and prioritize customer needs.In your role, leading a team of 10-40 members, you will work closely with the services department to ensure consistent delivery of essential services such as trolley availability, safety, food safety, cleaning, hygiene, and waste management throughout the week. As the central point of contact for Store Managers in case of escalation, your leadership is essential for directing the Proactive Services team and upholding a uniform presence in your store. Additionally, you will collaborate harmoniously with other store departments to cultivate a positive experience for all team members and customers.This will ultimately be achieved by:
- Creating effective work schedules/rosters and ensuring your team's punctuality.
- Managing the procurement of all necessary supplies for your stores while staying within budgetary limits.
- Evaluate team members based on key metrics, offering valuable and constructive feedback to acknowledge their strengths and identify areas for development for growth opportunities.
- Foster and nurture relationships with both internal and external stakeholders, including, department managers, customers and local community members.
- A valid Australian driver's licence (Green P's or full licence)
- Experience in leadership/management
- A keen eye for cleanliness and attention to details
- Confidence to engage and form partnerships with Department Managers and the Store Leadership Team to synchronise schedules & deadlines.
- Organisational skills to ensure your team always has the necessary equipment and consumables needed to work safely and effectively.
- Be comfortable working within a regulated framework (Food Safety, industrial regulations, code of conduct, etc.)
- Be at ease with the inclusion of cleaning responsibilities as part of the role, such as shop floor, fridges, freezers, carparks, etc.
- Experience in a leadership capacity or aspects of leadership (desirable)
