Retail Team Leader

Retail Team Leader Krispy Kreme, Nudgee, QLD Australia There’s a magic moment that happens here at Krispy Kreme every day. It connects the complexity of our people’s work behind-the scenes to our customers’ simplest pleasures.

 Team Leaders contribute to the success of Krispy Kreme by leading and developing Team Members. Team Leaders act as role models to their Teams by delivering exceptional customer service, preparing, promoting and selling all Krispy Kreme products while maintaining a clean and safe environment.

The RoleIn you role you will be responsible for; Using the Krispy Kreme systems and processes to ensure all shifts are appropriately staffed, and to plan the work of your Team before their shift. Using your understanding of the skills and knowledge of your Team Members to lead the Team during their shift.

Working with your Team to increase sales and maintain Krispy Kreme Customer Service standards. Leading your Team to make sure they complete all their assigned tasks on time and in line with Krispy Kreme standards. Managing your teams in line with labour targets as outlined by Store Manager.

Addressing issues with Team Members as they arise throughout the day, including providing SWEET Service & Bean Cop feedback. Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies and procedures.

Holding Team and one-on-one briefings with your team at appropriate times. Planning and leading one-on-one and group learning & development activities in line with individual and store needs. Ensuring that Team

Members comply with WHS & Food Safety standards. Managing cash handling in line…