Retail Team Member - Willows

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.The role:As a Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer service and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy and ensuring that our stores are set up for promotions and sales and always stocked with the latest product.What you'll be doing:

• Providing a superior customer experience for each person who walks through our store.
• Ensuring our stores are open and ready to be shopped by our customers.
• Manage the movement of stock, optimise sales, filing and tidying the shopfloor and set up the store for promotions and sales.
• Work with the store team to maintain high standards of store presentation.
• Demonstrate strong product knowledge and be able to research and describe product features and benefits.
• Recommend, select, and help locate product based on customer needs or desires.
• Follow any and all City Beach policies and procedures, as well as any new initiatives and process improvements implemented in your store.

What we're looking for:

• Previous experience in a customer-service role desirable, but not mandatory.
• A strong focus on delivering outstanding customer service.
• Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.
• An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits:

• A 30% Team Member discount for you, your friends and family.
• We have partnered with industry leaders to bring you discounts on products and memberships, including:

• Access to a free Employee Assistance Program.
• 15% discount on Goodlife and Fitness First Gyms memberships.
• Discounts on Studio Pilates and City Cave.
• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
• Awesome in-store competitions and sales incentives.
• Gift cards for major milestones and yearly anniversary certificates.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.