Revenue Clerk - Debt Recovery

Northern Sydney Local Health District is looking for a team member who…
Is hardworking, enthusiastic, resourceful, and actively hands on that can provide a professional and comprehensive range of timely and effective administrative and related support services to staff in the Accounts Receivable team, it’s patients and third-party debtors.
Undertaking a variety of accounts receivable and initial action debt collection activities, tasks will include but not be limited to triaging, prioritising, and responding to a variety of accounts receivable and patient fee enquiries received by telephone, email and mail, contacting patients and third-party debtors for payment. All of which is instrumental in contributing to the overall efficiency and success of the Revenue Department in maximising the collection of revenue to the public hospital system.
Employment Type: Permanent Full Time
Position Classification: Administration Officer (Level 3)
Remuneration: $1,265.42 - $1,304.86 per week
Hours Per Week: 38
Requisition ID: REQ467513
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
Where you'll be working
Within the grounds of Royal North Shore Hospital Campus based at St. Leonards.
What you'll be doing
The Revenue Clerk (Debt Collection) works as part of the Debt Recovery Team, within the Northern Sydney Local Health District (NSLHD) Revenue Service. The position is responsible for providing a high standard of timely accounts receivable administrative support, customer service, Debt Recovery follow-up, record management, account write-off/adjustment preparation, assisting with receipting functions and other general clerical duties required within the team.
Overall the position assists the Revenue Service to maximise, timely patient fee collection. More detailed position responsibilities are outlined in the key accountabilities section.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:

• Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
• Certificate III in Business Administration or Accounting (or equivalent qualification relevant to the position) or equivalent experience
• Minimum of 2 years' experience in an accounts receivable capacity including debtors' collection administration and journal preparation. Well-developed time management and administrative skills with proven capacity to give attention to detail and maintain a high level of accuracy, even when working under pressure.
• Excellent interpersonal communication and customer service skills including good telephone manner, confidence in the spoken word and an ability to deal courteously and professionally with a variety of people, who may at times be distressed. Good written communication skills including, accurate spelling, good comprehension and correspondence writing skills.

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For role related queries or questions contact Frank Anderson on Frank.Anderson@health.nsw.gov.au or (02) 9462 9851.
All NSW Health workers are required to provide evidence of having received two doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA). Please upload proof of Vaccination to this application (Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement available via Medicare).
Applications Close: 29 February 2024