RI Production and Application Manager

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.About the roleA brand-new role has become available at WesTrac! We are currently seeking an experienced Resource Industries Production and Application Manager; the successful candidate will be responsible for partnering with our customers regarding asset productivity. They also need to have an in-depth understanding of CAT machines and their application. The Production and Application Manager supports the sales team through all stages of the Equipment lifecycle, acting as the subject matter expert (SME) on mining Production and equipment application. The role will lead and facilitate 'the completion of site assessments, provision of lifecycle support and make recommendations for continuous improvement.This is a highly collaborative role working in partnership with many sectors within the business as well as current and future customers so you will need to be highly knowledgeable with CAT equipment and mining operations.Key Responsibilities

• Act as the Subject Matter expert for mining Production and equipment and to continue to provide support to customers and the sales team.
• Lead and Facilitate site assessments that result in optimisation of customer fleets and continuous improvement of mining operations,
• Overseeing actioning of recommendations and thorough effective stakeholder management to ensure timely and quality outcomes are achieved for customers.
• Establish, implement and report on customer production performance metrics.
• Assist the sales team with establishing Fleet Performance metrics for new machine deals and aftermarket service contracts.
• Provide training and coaching for WesTrac employees in regard to Production and Application principles.
• Partner closely with the sales team on customer improvement projects
• Work with Caterpillar and other dealers to understand industry benchmarks and best practices for CAT equipment.

Skills & Experience

• 10 years + Mine site and Mining industry experience
• Tertiary qualifications in mining, engineering or similar
• Comprehensive understanding of mine planning, production, operations, and processes.
• Project or continuous improvement training qualifications desirable
• Comprehensive understanding of mining equipment and technologies.
• Proven experience in stakeholder management and the ability to build rapport and influence customers to deliver outcomes for the business.
• Demonstrated ability to apply critical thinking.
• Is highly planned and organised with the ability to coordinate multiple projects.
• Advanced communication skills - written, verbal and interpersonal.
• High level of initiative and problem-solving skills
• Proven customer service experience

Benefits

• Competitive remuneration
• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Discounted CAT Hand Tools
• Generous relocation assistance for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave.
• Online Learning Library to support your continued development
• Refer a friend program - work alongside your mates and receive up to $3000!
• Novated leasing options
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance
• On-boarding and welcome day at our head office in Tomago

Apply NowIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.For further information regarding this role, please contact NSW Recruitment on .Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.