Rooms Division Manager

• Gold Coast | RACV Royal Pines Resort  

• Permanent Full-time 

• Competitive Remuneration Package | Discounts on RACV products and resorts 

Great things start here  

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has arisen for an experienced and energetic Rooms Division Manager to join our Executive Leadership Team. In this role, you will be responsible for managing the efficient operations of Front Office, Reservations, Concierge, Housekeeping, Public Area Cleaning & One Spa. 

Royal Pines is one of Australia’s leading conference and events resorts offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course.  

This could be just the right role for you?  

Reporting to the Resort General Manager, you will be accountable for ensuring the department objectives and company goals are achieved, whilst delivering a 5 star guest experience. To succeed in this role, your key responsibilities include: 

• Provide exceptional leadership, direction and management for the Rooms Division, Housekeeping & One Spa, overseeing a large team and the daily resort operations 

• Lead a high performing customer focused team who are committed to creating moments that matter for our guests  

• Drive staff engagement and training initiatives to increase productivity and retention, ensuring we maintain a great workplace culture  

• Innovate, lead change and drive accountability across your departments as we continue to enhance our guest experience 

• Analyse data, respond to guest feedback and implement continuous improvement strategies to deliver results 

• Maximise revenue through rooms and spa, manage budgets, expenses, forecasting and reporting 

• Contribute towards the delivery of sustainability practices, property projects, initiatives and strategic business planning 

• Build & maintain effective relationships with internal & external stakeholders 

• Identify, report and control hazards to manage a safe environment for staff and guests 

• Participate in the weekend Executive Manager on Duty program 

Full availability and flexibility are required in this role, to work a 7 day rotating roster including evenings, weekends & public holidays.  

What you’ll need to be successful 

• Proven leadership and operational experience as a Rooms Division Manager in a 5 star resort environment, essential 

• Tertiary qualification in hotel, tourism & hospitality management or related discipline, desirable 

• Experience in staff management practices including recruitment, reward & recognition, performance management and counselling 

• Solid understanding of financial reporting, revenue growth & profitable operations 

• Experience in delivering results and passionate about delivering exceptional customer service 

• Strong decision making, effective listening, verbal & written communication skills 

• Competent computer skills in MS Office applications, Opera & Micros 

• Work well in a team, under pressure and in a fast paced environment 

• Strong time management, attention to detail and problem solving skills 

• Excellent personal presentation 

We are Offering 

• Competitive Salary Package 

• Discounts on RACV products & resorts 

• Training and development opportunities 

The RACV difference

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters. 

Application process 

You can learn more about the RACV at https://careers.racv.com.au/ 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. 

Submit your CV via the link below.