AddressJOB PURPOSE AND SCOPE
Reporting into the General Manager, your key objective will be to drive the full leasing process, including the management of leads and partners, processing bookings, and maintaining great relationships with our residents. You will also assist with daily operational tasks and ensure The Switch brand is brought to life through delivering an exceptional customer experience to our community and customers.
- Full time role, Monday to Friday
- Fluent in Mandarin is highly desirable but not mandatory
- We realise finding the right role for yourself is challenging. Feel free to call/text me to have a confidential chat about the role: Ben Marsh - 0405 023 ***.
WHY JOIN THE SWITCH?
- Work in a brand new, state of the art Student Accommodation property in Melbourne CBD with rooftop terraces, podcast studio, games rooms, cinema, fireplace lounge, and much more!
- Work during sociable hours + a high degree of flexibility
- Free use of a world class gym + free fitness classes
- Be part of a thriving and positive team who are closely aligned on a common goal. We are proud of the work we do and we prioritise enjoying our time at work!
- Career progression opportunities are plentiful within our quickly expanding business. We are always looking to bring internal people through!
- You will be working closely with highly competent colleagues who are committed to helping you learn and grow. We believe this to be a unique benefit at The Switch.
ABOUT THE SWITCH
The Switch have redefined accommodation as it’s currently known, with a focus on bringing the outside world in to achieve heightened community experiences. Our residents can embed themselves in the community when they want it, whilst also indulging in utter privacy when they need it. Together with our authentic and progressive attitude, we drive innovation and craft meaningful experiences to provide a new kind of all-inclusive lifestyle for the young generation.
The 28-storey Student Accommodation property located at 198 A’Beckett St is the first Switch asset to open in Melbourne, with properties in Perth and Adelaide opening earlier this year. Situated just five minutes’ walk from Queen Victoria Markets, the tower boasts an outdoor rooftop on level 28 offering panoramic views of Melbourne Northside. Other common areas include a staffed gym, theatre, event space, café, pop-up stores, communal kitchen, laundry, honesty kitchen and outdoor terraces.
This is a Student Accommodation building that is home to approximately 650 students which opened in February 2023.
Join us in this new, innovative movement, where you get to collaborate, network, learn and work alongside like-minded young professionals, students, creatives, life learners and entrepreneurs. All under one roof.
JOB RESPONSIBILITIES
- Drive the sales process from lead to close and consistently meet or exceed targets.
- Identify and create avenues and opportunities to expand our brand presence and leads.
- Organise and manage the CRM, property viewings and full sales lifecycle.
- Be the first point of contact for partners on a variety of chat group such as WhatsApp and respond in an appropriate timeframe.
- Keep up to date with leasing system improvements and participate in the improvement of leasing systems as the business evolves.
- Assist the GM in educating the wider team on leasing fundamentals,
- Work collaboratively to understand customer needs, problems, interests, competitive activities, and potential ways to succeed.
- Work closely with The Switch team to provide exceptional brand led customer experience.
- Nurture and build solid relationships with our educational and agent partners.
- Assist with general administration duties.
- Liaise with our customers to ensure their Switch experience is exceptional. This may include organising, promoting, and conducting events and pop ups.
- Other duties as required
SKILLS/EXPERIENCE AND QUALIFICATIONS
- Highly motivated and self-driven with a passion for sales coupled to a can-do attitude.
- Have a process-oriented mindset with a keen eye for detail.
- Must have confidence in using various platforms such as customer management systems. We will provide all the training required, but you will want to be comfortable using different systems and excited to plug away on your laptop to perform tasks.
- Must have good communication skills, with the ability to communicate and interact positively with a wide range of internal and external people.
- The ability to multitask, work unsupervised and proactively to meet targets and timelines.
- Have a high level of enthusiasm and energy and be a self-starter with a positive mindset.
ABOUT YOU
- You have a positive attitude and a good work ethic. We believe attitude and application is everything - all skills in the role can be taught.
- You enjoy admin and enjoy being flexible in the workplace. In this role, there is a good blend of focused admin work as well as dynamic face-to-face customer service.
- You exhibit a willingness to learn.
- Be tech savvy. We will be using technology in all aspects of our business so our members can live a smarter life.
- Be committed to strive for a future that matters. The Switch is not about telling the world we care, it’s about showing it.
- Be willing to untap your creative! Be open to share your ideas and celebrate failures in an inspiring connected environment.
- Be open to endless possibilities. Be around likeminded individuals where big things happen.
- Be willing to be more than just accommodating. The Switch is fierce and we will not pre-mandate the user experience. We will create it.
- Be willing to be a pioneer of uncommon living. Have a non-conformist, authentic and progressive attitude so together we can craft meaningful experiences and drive innovation to provide a new kind of lifestyle for our members.
NEXT STEPS FOR THE APPLICATION PROCESS
- Submit your application through SEEK including your resume + cover letter
- Looking to hire ASAP, so please do not delay your application. Applications will be assessed as they are received.
- Applications close 4pm, Thursday 4th July.
GOOD LUCK!
