Sales Cente Assistant

• Shell Cove 2529 (Illawarra region) location
• Casual role on a large residential development site
• Flexible hours and days

Why work for Frasers Property Australia?

At Frasers Property Australia (FPA), we believe in offering industry-leading benefits that go beyond the ordinary. We offer generous paid parental leave, additional wellbeing leave, and dedicated learning and development programs. Our Care & Rewards program provides exclusive privileges such as early sale access and discounts when purchasing Frasers residential properties, as well as discounted rates at our hotels worldwide.

As an award-winning company, known not only for our projects but also for our culture, we are recognised as a WGEA “Employer of Choice for Gender Equality”, we have received accolades from both the Urban Development Institute of Australia and the Property Council of Australia for our work in diversity and inclusion, and we were awarded “Top 3 Employers” status in the Property, Transport, and Construction category of the 2023 Australian Financial Review’s “BOSS Best Places to Work”.

We’re looking for people who want to learn, grow and lead in a workplace that places no limits on their potential. We offer a positive, supportive environment – plus plenty of great benefits to help you continue growing both professionally and personally.

The opportunity:

Our Development line of business are currently seeking a Sales Centre Assistant to join the team based in our Shell Cove 2529 Sales and Display Suite in a casual role. Shell Cove is located within the Shellharbour area of the Illawarra region.

The role may potentially be offered as 2, 3, 4 or 5 days/week, Monday to Sunday, depending on candidates’ availability. The Sales and Display Suite’s operating hours are 10.30am to 3.30pm. Some flexibility on start and finish times is possible.

Reporting to the Project Sales Manager (PSM), the Sales Centre Assistant will work closely with the Sales Team and is responsible for ensuring a high level of customer satisfaction.

Responsibilities

As the successful applicant, this role will see your responsibilities include:

• Assisting the PSM in all facets of the operation of the Sales and Display Suite
• Meeting and greeting walk-in customers, answering telephone enquiries, and responding to email enquiries within 3 business hours
• Setting customer expectations and ensuring positive outcomes
• Inputting new/potential customer information into our Customer Relationship Management system and actioning all opportunities
• Sending Sales Advices to Sales Administrators for DocuSign and further actioning
• Efficiently processing sales cancellations
• Ensuring all Customer Variations are sent to Sales Administrators for Management approval
• Maintaining an accurate record of Customer Variations
• Assisting the PSM with market research and analysis of competitors including sales data, products and prices, promotional activities and incentives, and comparison of competitors’ products with Frasers Property products
• Ensuring continuous updating of statistics on Excel spreadsheets

Requirements

You may have all or some of the following skills and experience:

• A professional personal presentation
• Excellent verbal and written communication skills
• An ability to liaise effectively with people from a wide variety of backgrounds
• Adept at taking the initiative, and at working on your own and in a team
• A demonstrated passion for achieving excellent customer outcomes
• Punctuality, reliability, ethical behaviour, and excellent attention to detail are essential attributes
• Competency in SAP, Word, Excel, and other Microsoft 365 tools

About Frasers Property in Australia

From the iconic vertical gardens of Sydney’s Central Park to the world’s most sustainable shopping centre at Burwood Brickworks in Melbourne, and Australia’s answer to Silicon Valley at Central Place Sydney, Frasers Property Australia creates sustainable places which unite people for a better future.

Our operations cover residential, build-to-rent, commercial and retail development, we own and manage investment property, and provide property and asset management services. With a focus on place-making and community building, we’ve built over 140,000 homes for Australians.

International in scale but local at heart, Frasers Property values diversity and believes that together, we’re better. Ours is a culturally safe, inclusive, open-minded workplace where everyone is empowered to be their best, challenged to grow and develop, and rewarded for their achievements. We employ over 700 people nationally, we’re recognised as an Employer of Choice for Gender Equality by the Australian Government’s Workplace Gender Equality Agency, and we’re a White Ribbon Accredited workplace.

Frasers Property Australia is an Australian division of Frasers Property Limited, a multi-national real estate company with operations in 70 cities across 20 countries.