AddressJob Description
At the heart of our clients business is a genuine desire to understand the needs of all people, and to challenge ourselves to deliver solutions focused on helping them maintain wellbeing and independence longer. We believe that everyone deserves to experience wellbeing and independence throughout their life: physically, socially, mentally and emotionally. We enable people to maintain their independence, dignity, security and health; receiving the services they want wherever and whenever they want them.
PlenaCura is a truly “Holistic Care” platform and the next generation of Care, combining not only Video Consultation and Bluetooth Medical devices, but also Safe House functionality, Online Meal Ordering, Reference Library, Calendar / Reminders and integrated Social Media (Community Connect).
The role
At PlenaCura, our focus is that you provide exceptional customer service to ensure our clients have the best experience possible. You will be responsible for managing a wide range of inbound/outbound calls. You will support our clients to ensure they have a great customer experience by answering their queries and supporting them in choosing the right products that suit their individual needs
Requirements
About you
- Phone and F2F based sales experience in a high-volume environment is a must!
- Motivation and drive to meet sales targets
- Successfully manage a pipeline of warm leads with outbound calls
- To thrive in a fast-paced environment
- Outstanding customer service skills
- A strong drive for personal achievement and success
- Build immediate rapport with sales leads with high conversion to customers
When, Where And How
Our Contact Centre operates over 7 days per week, 24 hours per day with scheduled rosters and that are provided in advance. Our Sales team will work full-time Monday to Friday. Located at CQUniversity Rockhampton, the location has access to onsite parking, 24 hour security, food outlets, amenities (GYM) and public transport.
Benefits
What is on offer:
Permanent full time roles accruing personal and annual leave
Comprehensive induction training
A great central location with a fantastic team
A stable work environment with a strong commitment to employee experience
Long term opportunities across the business
Dynamic culture
The Successful Candidates Will Have
- Customer Service/Sales experience ideally in a contact centre environment
- Technically savvy and able to learn new technologies, products and systems relevant to the role
- Well-developed oral and written communication skills, including demonstrated ability to negotiate and resolve issues for clients
- Problem solver and multitasker
- Self-motivated, passionate, highly efficient, proactive and professional
Why us?
We Offer Our Employees
- Discounts and benefits
- Fun staff events
- Instant and yearly recognition awards
- Free close by street parking
- Warm and friendly culture
- Free counselling service
- Opportunities for training and development so you can grow within your role and throughout the company.
To be successful, candidates must hold Australian citizenship, permanent residency, or the appropriate working visa. All PlenaCura employees are required to complete a Working with Children Check (Blue Card) and NDIS Worker Check.
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