Melbourne, AustraliaCompany: Singtel GroupWhy Optus?We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base.As an Expert you will gain universal skills to cover knowledge on all Optus products. Enabling you to provide personalised solutions for our customers - sales of our products and Customer Service to resolve customer enquiries to resolution. By using a mixture of communication mediums, you'll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up.This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge.What can you expect day to day?
- Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns
- Effectively engaging with customers via digital platforms and voice calls
- Handling complaints and providing appropriate timely resolutions
- Communicating, promoting and selling Optus products and services to new and existing customers
- Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty
- Demonstrated prior success in a service or sales role; preferably a contact centre role
- You possess strong verbal and written communication skills
- A consistent track record to exercise initiative and problem solving
- You thrive in a target driven environment with an ability to provide outstanding customer experiences
- You are a problem solver, negotiator and standout colleague who can work in a fast-paced dynamic environment and you are adaptable to change
- You can understand, connect and respond to the needs of a culturally diverse population
- Competitive salary and Sales performance incentives complimented with a great recognition program
- A “connected” day for you to use to connect to something you are passionate about
- $80 monthly credit and 25% discount on all Optus plans
- Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estėe Lauder & Nine West
- Access to professional development and training
- Join our employee networks such as Express Yourself, Yarn & Elevate - Elevate is our employee network creating an inclusive community to empower & elevate women