AddressWhat's the job?
- Provide administrative coordination and support to the Sales & Marketing team
- Receive and handle incoming enquiries and sales leads in a timely manner and in line with IHG standards
- Working with key stakeholders across departments to coordinate the sales and marketing agenda
- Assist with the organisation of conference and events.
- Adhere to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it's received, post miscellaneous charges, reconcile billing post event, process commissions).
- Ensure accounts have been generated by the appropriate departments for each function / event.
- Maintain open communication and effective relationships with departments
- Actively participate in all training & development/, ensuring any pre/post course activity is undertaken
- Always follow safety procedures, and report hazards and injuries as they occurs
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
What we need from you
- Previous experience in a hotel operations and/or sales administrative capacity
- Knowledgeable of hotel systems including Salesforce and Opera is advantageous
- Strong interpersonal skills and written and verbal communication
- Organisational skills - manage multiple tasks and conflicting deadlines and accuracy in all work
- Collaboration - build and maintain internal and external relationships
- Attention to Detail
