We are constantly striving to raise the bar, and therefore, we are seeking a Sales Executive to join our team. This role will entail driving business conversions through effective management of leads, sales activities, and events, aiming to achieve and surpass budget and sales strategy targets.A little taste of your day-to-day:Every day is different, but you’ll mostly be:
- Manage allocated repeat business while building positive working relationships.
- Manage the sales inbox, ensuring all enquiries are handled within the required response time.
- Manage incoming telephone and in-person sales enquiries.
- Conduct general prospecting activities for new business.
- Conduct site inspections to showcase the NCCC to new and existing clients.
- Maintain high levels of knowledge relating to centre products and services.
- Optimise NCCC revenue by following yield management guidance on rates, business size, and minimum spend to support the centre’s peak and trough periods.
- Support the sales initiatives for the NCCC, assisting with site inspections, client entertainment, familiarisations, tradeshows, and other events that form part of the sales and marketing revenue plan.
- Monitor competitors' activities and market trends to ensure NCCC products and services remain ahead of the competition.
- Assist the Business Development Team with planning and delivering sales activities, including familiarisations, tradeshows, and sales trips.
- Assist the Business Development Team with research in preparation for tradeshows and sales trips.
- Manage the pre-payment process for all events including preparing pro-forma invoices, and managing the deposit register
- Update records accordingly in Delphi and Opera.
- Conduct Delphi audits and produce forecast reports for NCCC General Manager and Director of Sales & Marketing Events.
- Complete the Australian Bureau of Statistics (ABS) quarterly audit.
- Assist the Business Development Team with research and reporting.
- To maintain a high level of communication with the Sales, Marketing & Events Team, Operations department, Kitchen, Event Contractors and Clients to ensure smooth handover to Event Services.
- Act as backup for NCCC reception, and general coverage during breaks
- Support Director of Sales, Marketing & Events with overall Business Development Team responsibilities
- Coverage of telephones on behalf of the Business Development Team
- Be available to work after hours and evenings as reasonably required
- Attend industry events as required.
- Proven experience in a sales role, preferably in the hospitality or events industry.
- Strong understanding of yield management principles.
- Excellent communication and interpersonal skills.
- Proficiency in using sales and CRM software, including Delphi and Opera.
- Strong organisational skills and the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Microsoft Office
- Bachelor’s degree in Tourism or related field
- Degree qualification could be replaced by suitable on-the-job experience and training experience.
- Minimum 2 years’ experience in sales or events within a venue