AddressWhen you join Kyocera Document Solutions Australia, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
As the Sales Order Administrator, you will facilitate the flow of administrative tasks that will ultimately allow our head office and interstate branches to exceed our customers’ expectations. This fantastic opportunity will be ideal for a self-starter who wants to develop and take their administration skills to the next level.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, and to influence change doesn’t come around every day.
Kyocera Document Solutions Australia has been supporting local businesses for more than 30 years. Our portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services. These services enable our customers to optimise and manage their document workflow, reaching new heights of efficiency.
About the Role
Working collaboratively within the Orders team, we are seeking a bright, motivated people-person who is committed to providing exceptional administrative support.
This exciting role will put your ability to multitask to the test. Once up and running you will be required to respond to enquiries about contracted device and new installations, coordinate customer and contract setup and manage invoices and contract reviews. To ensure you thrive in your new role you need to be proactive, enthusiastic, and can prioritise efficiently.
Main Responsibilities:
- Manage all inboxes across the Contracts Team.
- Manage contract setups requested by the branches
- Set-up of Finance and Major Accounts contracts as required
- Process non-standard customer invoices on time and accurately.
- Investigate and finalise credits.
- Coordinate & finalise customer / service / account inquiries (including credit requests).
- Manage customer complaints regarding service billing including price increases and service account suspensions / closure for no payment of accounts.
- Maintain the accuracy of the customer delivery address and service serial number databases within Sales Force and SAP
- Liaise with Accounts & Sales Admin staff to investigate problems causing uncollected debts
- MPS Reporting
About you:
- Excellent communication skills
- Exceptional organisation skills
- Strong administrative skills including high attention to detail and completing tasks accurately and efficiently
- Ability to build relationships and deal with difficult customers
- Ability to work well in a team environment
- Good working knowledge of Microsoft Office
Please send your resume, plus a short cover-letter explaining why you are the right person to join our team.
Kyocera is an Equal Opportunity Employer, offering attractive employee benefits and an enjoyable working environment. We are committed to maintaining a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities
