Sales Support Analyst

About Resolve Software

Resolve Software Group has been in business for 29 years and is on a mission to become the de facto standard for Case Management in government and regulated industries. With a reputation for quality and expertise, we deliver world-class solutions through innovation and outstanding customer service. Our culture is productive and happy, with a team that is highly valued, supported, and constantly encouraged to grow.

Our Impact

We create solutions that support communities by providing better outcomes for individuals and families interacting with government and regulated industries. 

Our solutions bring transparency, fairness, and oversight to support the rights and voice of people, especially the vulnerable, and ensures that government agencies are regulated and monitored.

The Role

We are looking for a Sales Support Analyst to join our high performing team of sales and marketing professionals. This role is fully remote, and we are open to applicants from anywhere in Australia.  

The role responsibilities

Our Sales Support Analysts will be responsible for:

• Providing updates and management of the RSG Customer Relationship Management system to ensure data quality and currency is maintained.
• Managing contract timelines to ensure that contract renewals and extensions are timely.
• Managing annual price increase invoicing
• Helping to organise and run customer user group meetings.
• Helping to maintain sales and marketing productivity tools.

Supporting the sales and marketing team by helping with:

• Documentation updates
• Quotations
• New customer announcements
• Website updates 

 Experience and skills

• Strong understanding of Microsoft desktop software
• Excellent verbal/written communication skills
• Excellent attention to detail
• Ability to work autonomously and prioritize a personal workload.
• Goal-orientated with the ability to overcome obstacles to find solutions.
• Ability to multi-task and manage various tasks simultaneously.
• Ability to work independently and with cross-functional teams. 

 Our culture and perks

What really sets us apart in the tech landscape is our passion and drive as family-like team. At Resolve Software we offer a range of benefits including:

• Employee Share Purchase Plan from our parent company Constellation Software Inc.
• Flexible leave offerings, including opportunities to purchase additional leave (up to 10 additional annual leave days)
• EAP Support, offering mental/physical wellbeing counselling.

Our parent company, Jonas Software, is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.5 billion USD and over 20,000 employees across the globe. 

 How to apply 

If this sounds like the role and environment for you, we’d love to hear from you! To apply please submit your resume and cover letter with details of your experience and why you would like to join our team. 

Only shortlisted candidates will be contacted by our Jonas Software HR team.

For further information on us and our products, visit www.resolvesoftwaregroup.com. Resolve Software Group is an entity of Jonas Software www.jonassoftware.com, the leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).