Sales & Ticketing Supervisor

HOTA, Home of the Arts

HOTA, Home of the Arts is a growing and ambitious arts precinct on the sun-filled Gold Coast with over 680,000 visitors every year. Our work is carried out in line with our HOTA Values of Art, Citizenship, Curiosity, Integrity and Generosity.

• We are creative thinkers and collaborators who are inspired by change and working in a diverse precinct environment.
• We are passionate about art and driven by the opportunity to educate, raise awareness and tell stories.
• We are dynamic caring and curious with a commitment to excellence, experience and innovation.
• We display strong interpersonal and communication skills to engage and build communities.

Experience Gold Coast

On 1 September 2023, HOTA has joined Experience Gold Coast, a super entity which combined HOTA, Study Gold Coast, Destination Gold Coast, Placemakers* and Major Events Gold Coast in an exciting new chapter that will see the city’s tourism, events, education, arts and culture portfolios working as one organisation focused on delivering exceptional outcomes for the city. 

The position 

Reporting to the Head of Ticketing, this role leads and supports the Box Office team to deliver exceptional customer experiences and support  all functional transactions and processes.  

Leveraging from communication skills and an understanding of sales functions, you will ensure sales targets for HOTA are met across precinct, working with event promotors to deliver an exceptional customer experience, whilst also driving engagement via HOTA memberships. 

You will bring a high level of attention to detail and apply this to the administration of programs including utilising HOTA’s CRM to maintain records, input data, process financial transactions, issue membership cards and ticketing sales.  

Duties include, but are not limited to:

• Being the front line leader of the box office team, ensuring effective communication to deliver operational outcomes.
• Surpassing patrons and client’s expectations of customer service, including the handling of customer complaints.
• Assisting with the overall operation of the box office and the ordering, sale and accounting for all tickets sold for events in the precinct.
• Utilising technology provided by Home of the Arts including ticketing (Tessitura), payroll and rostering (Humanforce) and Microsoft Office Suite, to ensure a smooth and efficiently run box office.
• Management of day-to-date operations including sales transactions, show builds and ticketing services.
• Process Box Office reconciliation and end of day reporting.

The HOTA Precinct is a 7-day operation and there will be a requirement to work some evenings and weekends in this role.

Qualifications and Experience  

• Experience supervising a small team.
• Previous experience operating a computerised Box Office Ticketing system.
• A high level of written and verbal communication skills and attention to detail including the ability to effectively communicate with a range of different audiences.
• Self-motivated, with good organisational skills. 
• Ability to maintain high level of record keeping and supporter information.
• Effective administration and computer skills, including MS office suite and Tessitura. 
• Ticketing and sales training and/or qualifications are highly desirable

Why join us?

Here at HOTA our staff enjoy a range of staff benefits including the following:

• Competitive salaries.
• Salary sacrifice superannuation.
• Discounted movies and shows.
• Discounted food and beverage.
• A friendly, motivating and rewarding team environment, where achievements are recognised.
• A highly supportive management team.
• Ongoing training, support, supervision, and career advancement opportunities.

How to apply

To apply for this role please submit a short cover letter which details why you are applying for this role and what you would bring to HOTA, together with an up to date resume.

For more information and a copy of the position description please visit https://hota.com.au/careers

HOTA, Home of the Arts values diversity and inclusion. HOTA is committed to providing equitable employment opportunities and welcomes applications from all cultures, genders, ages, Australia’s First Nations People, LGBTIQ+ and people with disabilities. We accept applications in writing and video recording. If you require assistance with submitting your application, please reach out to our friendly People and Culture team at **********@hota.com.au 

Only shortlisted applicants will be contacted.