Security Analyst / Level 2 I.t. Engineers Required

About Us:

We Fix I.T. are expanding our team in our Berrimah Office and we are keen to bring some new people on board! We pride ourselves on providing onsite IT support for businesses and residential sites across the Top End. We also provide a walk-in workshop service for the repair and upgrade of laptops, desktops etc.

About The Role - Security Analyst ---------------------------------------------------------

As a We Fix IT Security Analyst you will you act as the onsite escalation point for our team of Level 2 technicians. You will also be based onsite in our Berrimah office and will work in our technical team.

The right candidate will have:

• Technical experience in Network and Support functions.
• Minimum Experience of 5-10 years working as an IT Technician
• Experience with Microsoft 365 Administration - Sentinel
• Server, Network, Desktop and Business IT support Experience
• General troubleshooting skills
• Excellent interpersonal and communication skills
• Motivation to improve sales
• Ability to build a strong rapport with customers to ensure repeat business
• A valid driver’s license.
• Ability to speak plain English to customers – no I.T. jargon
• An interest to complete further learning.
• Ability to multitask and perform admin tasks as needed
• Have working rights within Australia

As an IT Level 2 Engineer at We Fix IT, you will provide technical support and maintenance for our clients' IT systems. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting with the implementation of new technologies.

About The Role - Level 2 I.T. Engineer ---------------------------------------------------------

The right candidate will have:

• Minimum of 3-5 years of experience in IT support or a related field.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Microsoft 365, Windows Server, and Active Directory.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication skills, with the ability to explain technical concepts in plain English.
• A proactive approach to learning new technologies and staying up-to-date with industry trends.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A valid driver's license and the ability to travel to client sites as needed.
• Working rights within Australia.

We Fix IT will provide to you:

• A generous remuneration package
• The opportunity to work with cutting edge technology
• A high performance culture, placing strong emphasis on empowerment, trust, respect, learning, collaboration and fun!

Learn more about us at: wefixit.com.au