Security Relief Officer Westpac Rapid

About the Company 

As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at www.msssecurity.com.au 

Culture

Our employees enjoy working with MSS because we: 

• Have a high people and culture focus; 
• Offer extensive development and progression opportunities; 
• Provide stability and certainty in a role; 
• Work collaboratively together and are high achievement focused; 
• And because we know how to have fun whilst getting the job done.

This position will be working across mutual sites and suitable candidates will need experience in conflict management, managing aggressive costumers and outstanding customer service ability

Training:

• Delivering restraint and other training to MSS employees and contractors, specific to working in the healthcare environment

Operational Compliance:

• Ensuring that all security officers are compliant with the requirement of MSS Security and the Customer SLA
• Liaising with MSS Management and the Client to conduct investigations of incidents, injuries or any other events at site
• Assisting Management with resolving issues on site
• Assisting Business and Operations Managers with conducting disciplinary action for minor breaches (e.g. not wearing correct MSS uniform)
• Ensuring all personnel fully conform to company policy including Security Officer Standing instructions, Site Standing Orders and other instructions
• Conducting regular site visits ensuring Site Operating Procedures are updated and maintained
• Ensuring all sites are equipped with adequate communications
• Ensuring the effective and efficient management, maintenance and distribution of radio communications
• Ensuring other audit devices (e.g. probe points, wands and data capture) are working effectively and rectifying or reporting malfunctions promptly
• Reviewing sites on a regular basis ensuring procedures are aligned with site risk factors
• Conducting security and firearms checks in conjunction with period audits
• Providing advice, counselling and guidance to personnel in regards to risk and performance management issues
• Ensuring all security officers are correctly uniformed and licensed
• Delivering uniforms to sites as and when required
• Promoting customer service by providing courteous and helpful assistance to client enquiries
• Ensuring prompt attention is given to any customer dissatisfaction by communicating to the relevant Manager
• Being aware of and following company policy and procedures regarding Health, Safety and Environment
• Reporting and recommending solutions for non-compliances detected which may affect the quality of service provided

EmployeeEngagement:

• Identifying training and development needs
• Providing employees with feedback and recognition
• Identifying and rectifying employee issues
• Providing guidance, coaching and professional development
• Communicating effectively with stakeholders
• Achieving a positive employee relation’s environment where employees are engaged and motivated
• Providing positive leadership by example to all field personnel
• Providing back-up and ‘last resort’ coverage of shifts in critical circumstances
• Attending to site emergencies, incidents and accident and accompany injured workers to medical assistance
• Completing daily shift reports including issues, action and possible market intelligence
• Ensuring all mandatory training modules are completed
• Other duties as required by the Management

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.