AddressSenior Administration Officer Apply now Job no: 499512 Work type: Permanent Location: South Brisbane Categories: Administration About the role Mater's Language Services team has an exciting internal opportunity for a Senior Administration Officer to support the delivery of interpreter services to Mater patients who are not proficient in English or who are Deaf. This role is responsible for the coordination of the day to day Interpreting activities within Mater and to provide effective and efficient administration support service to all patients, clinics, hospital staff and interpreters and to be responsible for the maintenance and control of interpreting records and all accounts. This is a permanent part-time position working 26 hours a week. Salary range: $35.45 - $39.62 (MCA level 3) per hour plus superannuation and salary packaging What you’ll be doing Your responsibilities will include (but are not limited to): Provide telephone service with a strong customer focus to staff and service providers, ensuring effective and courteous communication. Coordinate interpreting jobs using Interpreter Management System (IMS) and monitor bookings and requests in IMS. Create and monitor video interpreting links and sessions. Verify services in IMS with information obtained from the assignment completion sheets. Verify accounts received from service providers for payment. Minimise interpreting charges where possible by combining consecutive jobs and utilising one interpreter. Follow up on internal feedback and complaints and escalate to line Manager if issues remain unresolved. Identify service deficits and provide feedback on recommendations for improvements to Line Manager. About you The successful applicant will demonstrate: Previous administration experience within a healthcare environment High level cultural awareness and sensitivity and experience working in this environment Demonstrated integrity with respect to confidentiality of official and customer interests Excellent customer service, communication and interpersonal skills Ability to identify problems and act accordingly Possess strong computer skills with high levels of competency in MS Excel, Outlook and Word Possess a professional telephone manner Demonstrated ability to work effectively in a team, and to independently establish work priorities, to set realistic goals and meet deadlines. Demonstrate a positive and enthusiastic attitude Commitment to the Mater Mission and values Why join us? Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals. We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay Access to package meal and entertainment expenses via salary packaging Access to leading education and professional development via Mater Education Flexible working arrangements, including work from home options where suitable Access to our Employee Assistance Program and on-site pastoral care teams Discounts to…
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