Address- Full-time, permanent role
- (South Wharf CBD location) with flexible work options available (work remotely if needed)
- Employer of Choice winner four years in a row
Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their head to make each experience momentous.
We welcome events of all shapes and sizes, from board meetings and small celebrations through to conventions, gala dinners, exhibitions, and concerts. Our doors are open for events and moments that connect us - in person, virtual or hybrid, and everything in between.
Our city is our inspiration, located in the vibrant South Wharf precinct, just a stroll along the Yarra River. Melbourne is on show at MCEC - in the architecture and design, food and hospitality, AV technology, Customer Service, location, and views.
About the role
The key objective of the Senior Business Analyst is to provide:
- Provide direction, mentoring and guidance to building business and process analysis frameworks, skills and toolsets that align with MCEC Agile and Project Management frameworks
- Provide business analysis expertise, skills, and techniques to ensure that MCEC business stakeholders maximise technology platforms outcomes to service MCEC customers
- Working in an Agile approach being focused on adaptive planning, early delivery and continuous improvement, all with a view to being able to respond to change as required
This role will include working closely with the key business stakeholders and information Technology team members to bring the team on the journey of extending current capabilities, providing value to business stakeholders, and adding new digital capabilities.
Key Accountabilities
- Lead business analysis services including requirements gathering, use case development and process design
- Translate business requirements into concise stories or use cases that articulate the business needs, process flow and acceptance criteria clearly
- Ensure ongoing business requirement traceability management
- Communicate any dependencies, assumptions, issues, and risks identified through the analysis process
- Provide active stakeholder engagement and facilitation - providing a customer focused approach and outcomes including showcases and demos
- Ensure the provision of support services for new or revised business processes, ongoing application fixes, enhancements, and upgrades to ensure the efficient and effective operation of MCEC services - in alignment with MCEC's Service Catalogue
- Ensure MCEC Squads collaboration to facilitate business outcomes working in an Agile approach including participation in estimation session and clarifying any questions raised and supporting the squads in prioritising the requirements and identifying Quick Wins
- Where required, provide business stakeholder training and change management services
- Manage the management of platform backlog in conjunction with overarching IT team and enterprise prioritization
- Ensure that the team actively grows the business analysis body of knowledge and practice at MCEC
Qualifications, knowledge, and Experience:
Essential
- Tertiary Qualifications in a relevant field
- Effective business stakeholder management and engagement
- Critical thinking bringing the ability to understand and analyze problems and find solutions
- Problem solving with the ability to think creatively and work collaboratively with teams to solve business challenges
- Ability to listen and communicate including requirement gathering, asking the right question, and understanding the information received is essential
- Key documentation skills including use case and business requirements documentation
- High level of verbal and communication skills
- Customer service orientation and empathy
Desirable
- Agile and/or Lean training and/or qualification
- Business Analysis training
- Event Management experience
- Event Management & Business Management system experience
Working at MCEC
At MCEC we encourage ideas and imagination and support our people to be inspirational. Whatever your role, we'll foster the development of skills, insights, and leadership. You'll be working in a Melbourne icon, with a welcoming and supportive team. And there are many other benefits - 14 weeks paid parental leave; flexible work options; purchased leave; employee discounts; onsite restaurants, cafes, and parking; and South Wharf and the city at our doorstep. We are diverse, inclusive, and collaborative.
Built on the banks of the Birrarung (Yarra River), Melbourne Convention and Exhibition Centre (MCEC) acknowledges the Traditional Owners of Narrm, the Boon Wurrung and Wurundjeri Woi Wurrung people of the Kulin nation. We pay our respects to their Elders past, present, and to Elders of all First Nations communities that visit MCEC.
We recognise the significance of the Birrarung to Traditional Owners as a life source and a meeting place, and seek to honour a 40,000 year tradition of building community and exchanging ideas on these lands.
Applications will be reviewed as they come in and suitable candidates contacted for an interview, so don't hesitate to apply! To apply for the role please submit a CV and cover letter via https://mcec.com.au/careers
A National Police Check will be required for the successful candidate
MCEC is an equal opportunity employer. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
