Senior Business Analyst

Senior Business Analyst – Melbourne

Estimated start date Monday, 06 May 2024

Initial contract duration12-24 months

Extension term 12 months

Number of extensions 2

Location of work ACT, NSW, QLD, SA, TAS, VIC, WA,

Working arrangements On site at least 2 days a week

Security Clearance Must be an Australian Citizen and the ability to attain, a minimum of a Baseline Security Clearance issued by the Australian Government Security Vetting Agency.

About the role

The Senior Business Analyst role is responsible for the plan and the design required for the Regulator’s Digital Identity technology solution. As a Senior Business Analyst, you will play a critical role in shaping the future of our organisation by collaborating with cross-functional teams to identify and analyse business needs, develop innovative solutions, and drive strategic decision-making. This position offers an excellent opportunity to leverage your analytical skills, industry expertise, and leadership abilities to make a significant impact on our business operations.

Key responsibilities include:

• Gather, identify and analyse business requirements: Collaborate with stakeholders to gather and document business requirements, user stories, acceptance criteria, and features ensuring a deep understanding of business processes, objectives, and challenges.
• Business process design: Detailed design and mapping of key processes across the business workflows including RACIs to create transparency and clarity in the Regulator’s role.
• Use case identification: Identify possible use cases for the Digital Identity technology solution and prioritise these and their associated requirements.
• Implementation and testing: Ensuring user needs are met, requirements are properly implemented, and testing is conducted to validate the functionality and quality of the developed solution
• Quality assurance: Collaborate with quality assurance and testing teams to ensure that solutions meets the specified acceptance criteria and address business requirements.
• Develop and deliver training and support: Collaborate with change management team to provide support with the development and delivery of end user training and support materials, ensuring successful adoption of new systems and processes.
• Continuous learning: Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and share knowledge with the team.
• Develop standard operating procedures: Documentation of the work instructions for each of the transactions performed by the solution.
• Define future operating model: Design the appropriate operating model to support operations and continuous improvement considering key operating model dimensions including; Technology, Financials, Governance, Services, Capabilities, Processes and Roles & Responsibilities.
• Develop detailed service design: Collaborate with technical teams to design solutions that meet business requirements and explore the customer element of the technology.
• Solution build: Collaborate with the development team and serve as a bridge between business objectives, user needs, and the technical implementation.

To create a sustainable Australian Public Service, we seek contractors in the market who have experience working in and alongside the public service with an acute awareness of the importance of knowledge transfer and demonstrated ability to transfer knowledge throughout the duration of engagement. We are also seeking candidates who have proven methods of knowledge management and experience with knowledge management repositories and tools.