Senior Cleaning Manager

As a Senior Client Service Manager, you will be responsible to support cleaning area managers with their designated portfolio. You will also lead the day-to-day operations and while fostering client relationship and maintain the cleaning contract obligation.

You will be someone who has an understanding of the cleaning industry and have the ability to work closely with other team members as well as lead and develop individuals.

This role requires flexibility in working across different suburbs in the Sydney area with work life balance offering early start 5am to 9am and afternoon 2pm to 6pm.

More about the role:

• Ensure the day-to-day operations are running smoothly and support Cleaning Managers to address any daily concerns.
• Manage and ensure the completion of all KPIs as per contract requirements are met.
• Handle and resolve client concerns by attending to matters and ensure actions are followed up.
• Take ownership on monitoring and controlling the budget, monitoring  roster attendance and labour management.
• Ensure management of risk assessments and WHS is being met.
• Conduct inspection and client meetings by following contract performance.
• Collaborate with other ISS department such as Finance, P&C and Workforce Planning.

What you will possess to be successful:

• Experience in Cleaning Operations and managing a diverse workforce
• Already hold or prepared to obtain a Certificate IV in Asset Maintenance
• Honed ability to report on service delivery, operations target and budgets.
• Proven success in leading a performing team and be hands on when required.
• Exceptional communication and a can-do attitude.
• Knowledge how to conduct and handle an incident investigation.
• A valid driver license and the ability to obtain working with children check and police check.

So, what is in it for you?

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing.

• Attractive salary, company vehicle, petrol, tolls, laptop and mobile.
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees.
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with with a variety of companies including insurance and childcare.

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

http://www.au.issworld.com/our-people/Careers

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. 

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com