Senior Client Advisor

Sydney

• Based at our Sydney office with flexible/hybrid working arrangements.
• Permanent Full-Time role| 35 hours working week.
• Salary from GRADE 7/8 $ $ 106,025+ superannuation.

About the Role

The purpose of the role is to make decisions utilising your prior clinical experience and knowledge of the CTP scheme, manage complex and sensitive conversations, and understand how long-term effects of injury impacts on daily living and identify when the individual would benefit from intervention

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Client Advisor, you will:

• Managing a portfolio of complex rehabilitation and treatment needs within the CTP Scheme.
• Routinely review complex medical/ claim information from insurers and treatment providers, identifying immediate/ ongoing needs and mitigating risk factors of poor health outcomes.
• Strong understanding of the CTP Scheme and ability to apply regulatory framework in managing difficult situations and resolving them in a professional and timely manner.
• Liaise and collaborate with the client and external service providers to gather and verify relevant information to form rehabilitation goals ensuring appropriate service provision.
• Proactively identify issues and advise on claims management strategies in partnership with the injury management specialists and other internal and external stakeholders.

Your story so far:

• Relevant tertiary qualifications in a health or disability discipline
• At least 5 years of Allied health clinical practise and injury management claims handling experience.
• Previous experience in a personal injury insurance setting.
• A sound understanding of the needs and perspectives of people with chronic injury within a legislated environment.
• Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders including chairing case conferences.
• Comprehensive understanding of the Motor Accident Guidelines legislation and CTP scheme.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

In addition, we insure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.