AddressThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Internal Communications
The Engagement, Education and Communication Group is responsible for the delivery of a range of functions across the Commission, including:
- Communications (internal and external)
- Stakeholder Engagement
- Sector Education
- Parliamentary Services and Media
The Internal Communications team is part of the wider Communications section.
The team is responsible for providing:
- strategic and BaU Internal Communications support across the Commission
- the redevelopment and ongoing governance of the Commission’s intranet and
- a suite of design and production services to support key publications and resources produced by the Commission for a range of audiences (internal and external).
Position Description
As a member of the Internal Communications team, this position is responsible for supporting the Assistant Director, Internal Communications. This includes:
- managing a range of communications activities across the Commission
- designing and implementing Internal Communications plans and
- supporting other activities of the wider Communications area.
Working within a team of communications professionals, you will be responsible for the development, delivery and evaluation of Internal Communications deliverables and producing quality content and services.
You will contribute to translating the Commission’s priorities into engaging and informative staff communications to support the organisation’s role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.
Position Duties
- Communications strategy and design: Lead the design, delivery and evaluation of Internal Communications strategies, projects and activities.
- Content development: Produce quality content for Internal Communications products with a focus on clear, simple messaging across a range of channels and formats.
- Planning and monitoring: Contribute to Internal Communications planning and reporting, and the ongoing review of progress and priorities.
- Reporting: Collate, record and report on Internal Communications activities, providing both qualitative and quantitative information to contribute to continuous improvement.
- Positive working relationships: Develop strong relationships with internal stakeholders.
- Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s Internal Communications program and team culture.
Position Eligibility Requirements
- Demonstrated experience in the development and delivery of communications products and activities.
- Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
- Demonstrated experience in producing and publishing content for an organisation’s intranet (SharePoint).
- Excellent attention to detail, proof-reading and editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
- Experience in managing external suppliers.
- Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
- Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
- Bachelor’s degree in Communications or similar field and/or minimum 5 years’ experience in similar roles.
- Previous Australian Public Service or government experience within a communications team is highly desirable, along with familiarity of Australian Government processes.
Position Notes
Salary offered will be between $92,970 and $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
How to Apply?
- Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
- Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
- As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
- Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 6 April 2024.
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Allan Hobbs by emailing ***********@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
