Senior Contact Centre Engineer

So, why Optus?
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
About the role
You will develop and implement solutions while working closely with Optus Enterprise and Business CX Pre-sales and Solution Architects, PMO Project Managers, Support Teams and
Optus external partnered vendors.
These roles can be based in Sydney, Canberra, Melbourne, Brisbane, Adelaide or Perth.
Optus works with the largest Contact Centre owners in AU/NZ and is seeking engineers to successfully deliver work on some of the industry’s most complex and challenging solutions.
We have opportunities on a Permanent, Fixed Term and Contract basis.
About you
5 years of Contact Centre technical solution delivery experience with one or more of the following solution suites:

• NICE CXone
• Cisco Webex CC, UCCE
• Genesys Cloud CX, Multicloud CX
• Amazon Connect, Verint or Avaya
• Experience with business requirement gathering and documentation.
• Experience with call flow design, documentation, and scripting
• Experience with Web Services or other API development
• You must be an Australian citizen and be eligible for Federal Government security clearance.

Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit .
Please no recruitment agencies, we’ll be managing this role in-house.
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