Address Permanent Full time opportunity
Hybrid work arrangements
Personal and professional development opportunities
A supportive workplace with great flexibility and a focus on wellbeing
Join an Inclusive and Diverse workplace
Monthly Rostered Day Off (RDO)
Banyule City Council is an award-winning
organisation that prides itself on a customer-focused culture of innovation,
best practices, and Continuous Improvement. We uphold an enviable reputation
for customer service and work diligently to maintain high-quality services
to provide the best possible opportunities and outcomes for the community we
represent.
The Customer Experience and Business Improvement department is responsible for frontline customer service, the implementation of a Customer Experience (CX) strategy and Banyule Service Promise as well as the development of an organisation wide Continuous Improvement capability.
About the Role:
This senior role will focus on
embedding our Benefits Realisation Framework, capturing, and reporting against
all improvement benefits using Power BI. The role acts as a support to the
organisation by delivering benefits realisation training to uplift staff
capability.
You will work with staff at all
levels of the organisation to support the implementation of local-level improvements
through the embedding of our Ideation Framework leading our CI outdoor program
and supporting ideas harvesting workshops.
The role will have a focus on uplifting staff CI
capability by leading our
CI “How to get started” internal champions program.
Skills, experience and certificates
Relevant tertiary qualification or equivalent level of experience in related disciplines
Substantial demonstrated practical application of Lean and/or Six Sigma methodologies in medium to large organisations.
Demonstrated interpersonal and communication skills, particularly in the provision of expert and high-quality advice and recommendations to senior management, facilitation of Continuous Improvement workshops, and engaging staff with process and data analysis.
Demonstrated experience in facilitating and developing end to end process maps
Substantial experience in Benefits management, including capturing, reporting and tracking benefits realisation
Project management skills including the ability to manage competing priorities and multiple projects to meet deadlines.
Strong data analysis capability and understanding, with ability to use relevant software systems including Power BI.
Proven experience in training/coaching Business Process Improvement tools & methodologies
Mandatory Pre-employment screenings:
COVID 19 vaccination certificate
Application Process:
Applications close on Wednesday 27 March 2024. Please submit your cover letter and resume detailing why you're suitable for the role. For further details about this position, please refer to the position description or call Kirsten Farrell 0466 487 *** for a confidential discussion.
Why Choose Banyule City Council
Join a dedicated team committed to making a positive impact on our community. At Banyule Council, you'll have the opportunity to drive service excellence, engage with diverse stakeholders, and contribute to the betterment of our community. We offer a supportive, collaborative, and innovative work environment where your skills and expertise will be valued and rewarded.
Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email **********@banyule.vic.gov.au.
Our Values: Our employees align their career with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture, and the positive way we work in partnership with the community.
We offer:
Genuine work-life balance and generous leave arrangements
Monthly and fortnightly RDO options (depending on work area)
18 weeks of paid parental leave
Study assistance
Award-winning learning and development opportunities
Health and well-being initiatives including Fitness Passport
Diversity Statement: Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone principles that empower, foster harmony, and increase the wellbeing of an inclusive community.
To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025.
Acknowledgement of the Traditional Custodians: Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region's history.
Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.
Child Safe Standards Statement of Commitment: Banyule City Council is a child-safe organisation and committed to the safety and well-being of children.
Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.
Covid-19 Vaccination Requirements: In accordance with Banyule's Covid-19 Vaccination Policy, this position requires you to be vaccinated against Covid-19. If your application is successful and you are shortlisted for this role, you will be required to provide evidence of your vaccination status.
