Senior Customer Insight Analyst

Do you want to deliver work that truly matters to our community?

There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Senior Customer Insight Analyst at our Perth CBD Office, on a Full-Time permanent basis.

About this role

As Senior Customer Insight Analyst you will be is accountable for implementing the overall Insights Strategy across Western Power. This position is accountable for providing subject matter expertise and guidance in producing valuable business intelligence through in-depth customer data analytics (i.e. market research and quantitative analysis) and use of predictive models for strategic and operational purposes. Coaching and mentoring of supporting analysts and colleagues to ensure a high performing team that will meet Western Power's Values and strategic vision.

• Accountable for providing subject matter expertise and guidance in producing valuable business intelligence through in-depth customer data analytics.
• Produce highly engaging written reports and visual aids (e.g. interactive dashboards, PowerPoint slide packs) that effectively communicate and deliver actionable Customer Insights to the Senior Leadership Team and other internal stakeholders.
• Accountable for the review, analysis and provision of insights into Western Power's customer data that adds value and meets requirements of stakeholders.
• Proactive relationships with internal and external stakeholders.
• Contributing and providing subject matter expertise and guidance as part of a cross functional working community delivering tailored outcomes for customers and stakeholders by providing an authentic, positive and ‘can do' approach, with a bigger picture perspective.
• To manage business expectations in a highly engaging manner, delivering customer data analysis and insights with a clear and simple style of communication to drive significant business value.
  

About you

We are seeking someone with experience and attributes that include:

• Must possess a degree qualification in an analytical or quantitative discipline (e.g. Business/Commerce, Management/ Financial Accounting, Statistics, Marketing)
• Seasoned professional with at least 8 to 10 years' technical expertise and knowledge in the field of customer data analytics, market research including reporting, insights and preferably in a corporate/commercial environment.
• Demonstrated experience in dealing with large volumes of complex data and managing demanding customer and interested stakeholders.
• Demonstrated mentoring and technical leadership abilities.
• Excellent organisation and time management abilities to manage several completing priorities and stakeholders.
• Strong communication, writing and interpersonal skills, complimented by advanced influencing skills.
• Advanced proficiency in MS Office applications including Word and Excel.

Joining Western Power

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

We are an employer of choice, offering our employees a range of benefits that include:

• Competitive salary plus 11% superannuation
• Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
• Professional Development opportunities including training initiatives and study assistance.
• An award-winning employee recognition and benefits programme
• Access to five Employee Network Groups - First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability - which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.

Important information

We are committed to our Disability Access and Inclusion Plan 2021 - 2027 and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.

We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.

Please note that final stages of our recruitment process require completed Background & Assessment Checks. This includes a current police clearance (issued within the last six months), checks on documentation and references which verify your identity and qualifications, and a medical assessment.

Join us and play a part in powering the future of Western Australia.

Applications close on 24 May 2024

Submit your application by clicking the ‘apply' button.