Senior Customer Service Specialist

Are you seeking a dynamic opportunity in 2024?

Asea360 Consolidation, an Australian owned Freight Forwarding NVOCC Consolidator, invites applications for an experienced Customer Service Specialist to join our team. We are offering a full-time or part-time position based at our Tullamarine head office with potential flexible working arrangements also on offer.

Ideal for candidates well-versed in import/Customer Service operations, this role offers the chance to collaborate with a diverse array of agents and clients, enriching your expertise.

Duties & Responsibilities include, but not limited to;

• Accurately process and register client orders promptly.
• Provide timely status updates to clients, coordinating with overseas agents for seamless order movements.
• Monitor order progression to ensure timeliness.
• Generate and maintain client reports as needed.
• Manage shipping documentation in line with Asea360 SOPs.
• Liaise with overseas agents/offices for order coordination.
• Provide quotes to clients and network agents.
• Cultivate positive relationships with stakeholders and clientele.
• Collaborate with global partners to ensure shipment milestones.
• Optimize processes and improve customer experience through internal collaboration.
• Understand clients' logistics requirements to offer tailored solutions.
• Resolve customer issues promptly and professionally.
• Communicate effectively with Senior Management to ensure customer satisfaction.

To be considered for this role, you will possess the following;

• Must have +3 years freight forwarding Customer Service experience in a similar role
• FAK experience would be an advantage
• Proficiency in using Cargowise and/or similar freight management software
• Customer Service Focused : committed to providing exceptional Customer Service across all channels – written, phone and face to face
• Communication: Strong communication skills, both verbal and written, with the ability to interact effectively and professionally with customers, colleagues, and other stakeholders
• Proactive communication skills
• Attention to detail:  Meticulous attention to detail and accuracy
• People first mindset
• Sound knowledge of the freight industry
• Problem Solving and decision-making abilities, with a customer centric approach. Ability to provide solutions and recommendations
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong troubleshooting skills 
• Strong organisational skills 
• Time Management: accomplish tasks and objectives effectively within timeframes given
• Ability to follow KPI’s and processes
• Team player – Able to work closely within a team environment 
• Rate Negotiation / Selling
• Professional Approach at all times

Competitive salary on offer based on your experience and skillset.

If you're ready to enhance your skills with a professional organisation, apply today. 

Note: Only shortlisted candidates will be contacted.