AddressQueensland Rail's purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting communities through a modern, world-class rail service.
We are currently seeking a Senior Customer Strategy Advisor (AS6) to join the Customer Insights & Strategy team on a permanent basis. This role is based in Brisbane CBD with starting base salary is $125,001 plus 12.75% superannuation.
About the role
Reporting to the Team Leader, Customer Strategy, the Senior Customer Strategy Adviser will be responsible for:
- delivery of strategic customer experience initiatives.
- the development and delivery of customer experience related communication and engagement plans.
- management of customer experience documents and engagement platforms.
Please see position description for a full list of responsibilities: Senior Customer Strategy Adviser
Skills and Experience Required:
- Customer experience – knowledge of the theory and practice of customer experience methodologies gained within a large organisation (customer insights client-side) or market research consultancy (essential).
- Project management – proven ability to manage delivery of key customer experience initiatives with enterprise-wide impacts, including vendor procurement and management (essential).
- Communication and engagementmanagement – extensive experience developing and implementing communication and engagement strategies underpinned by strong written communication and presentation skills (essential).
- Communication tools – Substantial skill in the use of contemporary office software, including Microsoft Word, Excel, PowerPoint and common data visualization software such as Tableau and Power BI (essential).
- Change management – change management experience gained within a large and complex organisation (desirable).
Lifestyle & Work Benefits at Queensland Rail:
- Four weeks annual leave, as well as other leaves and flexible working opportunities to help balance between work and personal commitments.
- Free travel to-and-from work, as well as access to discounted and/or free rail travel for off-duty travel on the City or long-distance travel networks.
- Access to QR's competitive Employee Benefits + 1 Team Values, Diverse and Inclusive working environment.
- Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs.
- Professional and leadership development opportunities and ongoing support to develop your experience and skills.
- Access to Fitness Passport – a discounted workplace health and fitness program giving you and your family unparalleled access to a wide range of gyms and pools throughout the state.
- We pride ourselves on our Safety Culture, we ‘work safe’ so that everyone goes ‘home safe’.
How to Apply:
Click the “Apply” button to submit your resume and cover letter (explaining why you’re a good fit for this role) by the deadline: 11:59 PM on Tuesday, 16 January 2024. Please do not email your application. We can only accept applications received via our website.
The recruitment and selection process for this position might require shortlisted applicants to provide references and/or complete pre-employment tests, health assessments, and background checks (which may include criminal history and credit checks). External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing.
As Queensland Rail is committed to creating a diverse and inclusive workplace, we encourage women, Aboriginal and Torres Strait Islander people, people with disability, people from non-English speaking backgrounds, and members of other diverse groups to apply.
Queensland Rail embraces and is committed to creating a diverse and inclusive workplace. We encourage women, Aboriginal and Torres Strait Islander people, people with disability, people from non-English speaking backgrounds, and members of other diverse groups to apply.
We have built the foundation for diversity in the areas of gender balance, First Nations Peoples, Youth, Disability and Multiculturalism. We continue to establish and integrate key programs such as QRWomen, Graduate and Apprentice Programs, Work and Welcome, Returned to Work processes, Employee Assistance Program, as well as Queensland Rail First Nations and LGBTIQ+ Staff Reference Groups.
To learn more about this opportunity please contact Judy with your specific enquiry to judy.williams@qr.com.au.
