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Form of work
SalaryCompany: Our client is an established and reputable construction organization with a diverse portfolio and a strong commitment to excellence in the industry.
The role:
- Provide technical support to over 700 users across 10 sites.
- Offer both face-to-face and remote assistance across diverse business sectors including Technical Services, Projects, Builders, and corporate services.
- Troubleshoot a wide range of issues including telecommunications, network connectivity, software/application support, and desktop hardware support.
- Utilize MDT to re-image computers for the deployment of Standard Operating Environments (SOE) and applications across the fleet.
- Manage Active Directory processes, O365 administration, and audiovisual devices.
- Set up meeting rooms in different sites and ensure their functionality.
- Actively participate in various upcoming projects within the organisation.
- Serve as an escalation point for junior Desktop Support Engineers, providing guidance and support as necessary.
- Collaborate closely with other IT support teams and external vendors to resolve issues and implement effective solutions.
- Maintain detailed documentation of incidents and service requests in the ticketing system.
Requirements:
- Minimum of 5 years' experience managing Desktop Support issues within a mid-large enterprise environment.
- Background or experience in the construction industry preferred.
- Broad understanding of IT systems and technologies.
- Must possess a valid driver's license and have access to a car for travel between different sites as required.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
