Address
Form of work The Role
In this fast-paced position, you will join a friendly and collaborative team, taking responsibility for resolving IT technical issues over the phone, email and remotely. The aim of the role is to resolve the majority of queries first time, quickly and efficiently, providing a high level of customer service and professionalism along the way.
About you
You will have a minimum of 3 years Level 2 support experience, operating in a high volume role providing IT support. You’ll be joining a great team of high performers that work collaboratively to ensure they achieve successful outcomes as a team. It is vital that you are a genuine team player who enjoys helping people and likes seeing other people succeed. A professional mindset and a customer focused attitude will help you thrive in this position. Excellent communication skills both written and verbal are essential in this position.
Technical skills and experience required
Ability to quickly diagnose and troubleshoot technical issues
Demonstrable customer service skills
Outstanding communication skills with the ability to talk technical and non-technical across all levels of an organisation
Minimum of 3 years’ experience IT support experience
Previous experience working for a managed service provider
IT related degree / Industry certifications – highly favourable
ITIL Foundation V3 – highly desirable
Experience Supporting
Windows OS, Windows Servers, M365 / O365, Exchange, Active Directory
Cloud – preferably Azure
Virtualisation
Hardware Support (server, desktop, laptop)
Network knowledge (TCP/IP, WAN / LAN)
Routing/switching knowledge (Cisco experience and certification valued)
Security fundamentals
Benefits
On offer is a competitive salary and a stable opportunity within a rapidly growing organisation that truly values its staff, encourages training and development, and offers genuine career progression.
If you are hard-working, driven and have a mindset that is focused on continuous improvement, we want to hear from you today.
Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on +61 0438180964, quoting reference JN -032023-32446. Want to know more about Davidson? Visit us at www.davidsonwp.com
