Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?
Job DescriptionThis role is responsible for TAL's risk philosophy and profitability through sound underwriting standards and practices by:
- Assist with adviser enquiries, escalations, and complaints to satisfactory conclusion.
- Assess new applications and reviews files within agreed timeframe.
- Achieve required underwriting volume target.
- Complete telephone underwriting cases.
- Communicates openly to engage customers, peers, members, funds and partners using a variety of communication strategies (face-to-face, written, telephone and presentations)
- Enthusiastically collaborates with other teams and colleagues.
- Contributes to a proactive, consistent customer experience across the underwriting team, identifying customer issues and opportunities to resolve them.
- Demonstrates a strong business acumen, with a sound knowledge of current policies and procedures and how to apply them
- Thinks innovatively and challenges the status quo, helping to embed changes that add value to customers and partners
- Explores alternative solutions to improve effectiveness and productivity within the team
- Makes informed and timely decisions when appropriate, weighing up risks and outcomes using sound risk awareness and management practices.
Qualifications- Senior UW with minimum 3 years Life/Group Insurance industry experience
- Level 3 or above Underwriting authorities
- Strong Group Risk experience would be advantageous
- Tertiary qualification in Finance or related discipline
- A comprehensive understanding of the business and life insurance industry, including any new approaches or practices being introduced
- Good working knowledge of professional standard and codes
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with usTo provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at ourWe acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
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