Senior Human Centred Design Officer

Senior Human Centred Design Officer
· Ongoing Full-Time
· Location: Parramatta, Flexible Work Life Balance - Flexible Working from Home Arrangements
· Salary: $149,631. Package includes salary ($120,859 - $133,183), employer's contribution to superannuation and annual leave loading.
NSW Department of Education has an exciting opportunity for a skilled and experienced individual to join the Data Reform team as a Senior Human Centred Design Officer.
About the role
Design and deliver exceptional human-centred experiences to support Data Reform objectives.
Our vision is for data and insights to support all our decisions so that we deliver improved outcomes for our learners, our people and the NSW education system. The Data Reform team sits with in Chief Data Office Directorate and was established in July 2022 to deliver a more inclusive and integrated data system. It has been designed to deliver enterprise-wide change in the way that data is managed, shared and turned into insights.
This role is part of our Change and Capability team and will provide expert advice and deliver a range of customer-focused designs and experiences that meet organisational objectives and goals. Apply a deep understanding of qualitative and quantitative user research and design thinking to create innovative and usable models, processes, products and services.
For further information please to view the role description
Benefits

• Flexible working arrangements, including - work from home arrangements.
• 35 hour working week
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

About you
· Develop a deep understanding of the customer using qualitative and quantitative research to enable a data-driven human-centered design approach for complex problems.
· Influence and shape product or service strategies by advocating for a human-centred approach and presenting design rationale backed by research.
· Lead the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes to meet service delivery outcomes.
· Manage stakeholder relationships through effective communication, negotiation and issues management to ensure project deliverables are met.
· Make complex and technical information simple and accessible for non-technical audiences, facilitate difficult discussions within the team or with diverse stakeholders and assist with the management of collaborative processes across the organisation to support the delivery of products/services to stakeholders.
· Knowledge of and commitment to implementing the Department’s and upholding the and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
· Demonstrated understanding of and commitment to the value of public education
· Tertiary qualifications and/or industry experience in customer experience, data insights or related field.
· Hold a valid clearance to work with Children (Working with Children Check) for paid employment.
About the Department of Education
The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit
How to apply
When applying you will need to:
1. Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role
2. Attach an up-to-date resume (maximum of 5 pages)
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the for more information.
Closing date 14 February 2024 at 11:59pm.
For role enquiries please contact Frances Chapman, Principal Knowledge Management Implementer at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ( ) or visit .”
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.