AddressAbout Us:
For over 25 years, Rembrandt Living has offered high-quality, down-to-earth Home Care, Residential Care (Rembrandt Court) and Respite Services for people of all backgrounds. Although we are of Dutch origin, our services have been sought out and enjoyed by many different cultures. We are proudly a small, not-for-profit provider with staff that are truly dedicated to the well-being of our residents and clients.
The Role:
Reporting to the ICT Manager, the Senior ICT Support Analyst is responsible for providing information, communication and technology advice and support services to employees and residents, the project coordination of strategic ICT initiatives and acting as 2IC to the ICT Manager.
Management and Accountability:
- Provide timely and effective first and mid-level ICT support (troubleshooting IT software &hardware issues)
- Installation, configuration and maintenance of computer hardware and operating systems
- Management of user accounts (including AD, Office 365, MFA)
- Maintaining accurate help desk records and documentation of workflows
- Management and maintenance of software systems such as Lee Care, TRACCS, Care Systems and Best Practice Software
- Management and maintenance of PBX system(3CX) including desktop phones and mobile phones, nurse calls system and equipment, access control system and the Rembrandt Living website (WordPress)
- Coordinate the project management of strategic ICT projects with support from the ICT Manager
- Undertake business analysis assess and improve business processes and systems, acting as a thought leader for technical business processes that promote increased efficiency and productivity
- Determine and develop user requirements for new systems to ensure maximum usability through effective engagement with key stakeholders and end user groups across the organization.
- Support the ICT Manager with the development and regular review of ICT policies, including Rembrandt Living’s
- Business Continuity Plan and the effective management of cyber security risk.
- Comply within Rembrandt Living’s policies and procedures and maintain work health and safety knowledge relevant to the workplace including any associated hazards and risks relevant to the role.
Workplace Health & Safety
- In accordance with current legislation specific to your job role and responsibilities, all staff are required to become familiar with and work in accordance with the Work Health and Safety Act 2012 (SA), Return to Work Act 2014 (SA), and comply with all WHS responsibilities relevant to your role as outlined in Rembrandt Living's Work Health &Safety Policy.
About You:
This position will suit a personable and motivated individual with strong communication skills, with the ability to build strong relationships. The ideal candidate will have:
- Relevant tertiary qualifications in Information Technology
- Demonstrated experience in Information Technology support and problem resolution.
- Highly developed customer service and interpersonal skills in order to be able to work with a variety of stakeholders in a team-based environment
- Excellent verbal and written communication skills
- Professional work ethic with a high level of self-motivation and initiative
- Proven abilities handle high volumes of work, prioritize workloads and meet agreed timeframes
- Regular after hours and oncall work will be required to relieve ICT Manager
- Current Police Clearance and Drivers License.
Working at Rembrandt Living:
As an employee of Rembrandt Living, not only will you be part of an organization that makes a real impact on people's lives, but you will also be offered a range of benefits such as:
- An attractive salary, including salary packaging options.
- An onsite cafeteria and car parking.
- Access to our Employee Assistance Program.
- Ongoing training and development opportunities.
- A workplace that encourages wellbeing and a healthy work-life balance.
- A friendly, fun, supportive, and caring team that works collaboratively and continually celebrates together.
If you would like to enquire further about this opportunity, please contact Vishal Rai, HR & Payroll Manager, on 08 8198 0*** or email at ****@rembrandtliving.org.au. All enquires will be treated in confidence.
Please include a cover letter and resume with your application.
Visit www.rembrandtliving.org.au and follow us on LinkedIn
At Rembrandt Living, we take pride in ensuring the safety and well-being of our team, residents, and clients. As such, we require all employees to complete a police clearance check at least 12 months from the date of issue and provide evidence of necessary vaccinations. We also believe in the importance of assessing the unique strengths and abilities of our team members, and our recruitment process may also include a Medical Functional Assessment and Psychometric Testing, as this helps us build a strong and diverse team.
