Senior Infrastructure Engineer

Permanent role based in South Eastern Suburbs of Melbourne. 

Full time hybrid opportunity 

Responsibilities

• Providing technical expertise for core infrastructure listed in role requirements
• Manage and proactively maintain all responsible system
• Help produce appropriate infrastructure designs and technical specifications in line with defined processes to support the development of new and improved system
• Coordinated execution of projects task with support of Technical Leads and Project Managers
• Conduct training & mentoring programs to junior team members along with ensuring documentation is accurate and well maintained
• Deliver weekly system reports to Infrastructure manager
• Adhering to Infrastructure policies and processes (e.g. Change Management) as well as identifying potential risks within the IT environment and reporting accordingly
• Conducting training & mentoring of junior team members along with ensuring documentation is accurate and well maintained
• Following ITIL based ITSM practices and ensuring all incidents, problems and service requests are managed to agreed service levels
• Liaise with internal staff to ensure a high satisfaction of services are met
• Creating and maintain corporate knowledge base articles
• Rostered on call program for supporting BAU & Project activities

• Microsoft Certified Professional qualifications (MCP / MCSE / MCITP / MCSEI / MCITPI / MCSA
• 5+ years’ experience working with Microsoft stack (M365, Azure/Entra ID, InTune, Active Directory, AVD, Windows & Server OS etc.)
• 5+ years’ experience configuring, managing, and maintaining virtualisation environments ie. VMware
• 5+ years’ experience configuring, managing, and maintaining enterprise Patching & Security Systems
• 5+ years’ experience managing & maintaining IAM, IGA & PAM Solutions
• 5+ years’ experience configuring, managing & maintaining backup and SAN storage solutions
• Coordinate and prioritise Infrastructure activities and support requests
• Proficient in time & priority management
• Investigative skills to identify and solve potentially complex problems
• Translate technical issues into understandable business language for end-users
• Identifying and escalating situations requiring urgent attention