AddressThe role is accountable for staff and vendor services that cover; Service Desk, Service Delivery, Service Level Management, Incident and Problem management activities.
The service management team provides customer facing roles which are accountable for the overall ICT service levels provided to their respective business division (Corporate Services, Infrastructure Services, Engineering, Construction and Maintenance and Rail). The service management team provide regionally based escalation services for any impacts to existing business services.
- Minimum 5+ years of relevant work experience
- 4-8 years of experience in information systems operations environment (Of which 2-3 years should have been in a Service Manager or Business relationship management function)
- Bachelor’s degree in the field of computer science or industry experience
Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:
- ASX listed company; known for career planning and progression opportunities
- Work from home 3 days a week!
- North Ryde office – drive to work & Childcare Centre in the same building, with preferential acceptance
- EAP Program, Salary sacrifice superannuation;
- Banking, vehicle, and travel & accommodation discounts Discounts on technology products
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
For further information on this role, please email *************@Downergroup.com.
Please note, screening and interviews may take place prior to the closing date – applications may also close before this date.
To view our other current opportunities, head to careers.downergroup.com/.
