Address• You will be responsible for performing system upgrades and undertaking complex troubleshooting activities to ensure that our Global Network Operations Center (GNOC) services are maintained as per contracted service level agreements. You will also be responsible for mentoring, training and providing guidance to junior staff within GSOC.
• Network administration (including backup, linux, security management, user account management, e-mail systems, webservers, internet access, firewall management, web proxy, firewall administration, DNS, load balancing, basic routing and switching for Juniper/Cisco and applications support).
• Support network and server hardware, software and applications on premises and cloud (AWS) services
• Resolve internally detected and client initiated service incidents in a quality manner and within client SLA.
• Implement and complete client initiated service and change requests in a quality manner and within client SLA.
• Own projects and project outcomes as required.
• Ensure consistent and professional communication with internal and external clients and stakeholders including updating Service Desk within required response times.
• Ensure documentation is correct and up-to-date (includes procedures, Knowledge Base articles, Networks Diagrams).
MUST HAVE SKILLS:
• NV1 Security clearance and eligibility to maintain.
• Bachelor's degree or four or more years of work experience.
• Seven or more years of relevant work experience.
• Experience with CISCOs ESA platform.
• High Level Experience with routing & switching – Cisco/Juniper preferred
• High Level Experience with design, configuration and support of firewall technologies such as Fortigate, Palo Alto
• Experience with cloud services AWS
• Ability to interact with technical and management staff to develop and problem solve technical requirements.
• Experience with Web proxies - Netskope.
DESIRED SKILLS:
• Experience with Linux administration
• Experience in design, configuration and support of computing platforms such as Dell, VMWARE, Nutanix.
• Experience in monitoring tools such as Nagios, Cloudwatch or Cacti.
REQUIRED SHIFT:
8 hours per day, Monday to Friday.
This role is under Telecommunication's hybrid working model. With the ability to work from home or from the office.
