Senior Race Day Operator

We are
tripleSdata born in 2017 and already the world market leader for timing and data tracking technologies in the Thoroughbred and Harness racing industry.
We combine our expertise to deliver unmatched data accuracy and real time intelligence. Our clients benefit from cutting edge, next generation, fully automated technology, and innovation that surpasses our clients’ and industry expectations.
Founded and lead by hands-on innovators with a passion for data, we are a young and agile company with a vision for continued growth across Australia, and around the world.
Forget what you think you may or may not know about this industry. We are here to drive change and innovation. And our clients are committed to working with us to shake the tree with regards to brand perception and targeting a digital savvy demographic.
You are
To thrive in this role, like us, you’ll need to be obsessed like us with data accuracy! You’ll have excellent attention to detail and love operating in high-stakes situations, where deadlines are tight and fast turn-arounds essential.
An analytical mind is one of your many strengths. Identifying and defining glitches and errors, and problem-solving to find effective and efficient solutions, in real time and under pressure, is a thrill for you!
You’ll be a team player and enjoy the input and ideas of multi-cultural minds. As a member of our tight team, you’ll feel a strong sense of responsibility, and take great pride in knowing that the data you collect is seen and used by broadcaster, punters, and racing professional around the world.
This is not your standard 9-5, Monday-Friday environment. We operate 7 days a week, around the global clock to capture real time data. Whilst your hours will mirror a 38-hour week, how and when you deliver those hours will meet the needs of live racing events. This won’t phase you, because you enjoy the flexibility and variety this role and industry offers.
The Thoroughbred and Harness racing industry may not be one that you are familiar with, but you’ll certainly be driven to learning everything there is to know about it.
The role
Reporting directly to the Operations Manager in the Sydney bunker, whilst working closely with people on course at each racetrack, here are the key responsibilities for this role:

• Set-up and capturing real-time race data via our in-house tracking technology solution
• Familiarise and work towards contractual SLAs & KPI’s, outputs, and deliverables of each racing jurisdiction
• Utilise inhouse diagnostic utilities, roubleshoot Race Day incidents as they occur, with the understanding that the data captured is a pivotal to the success of a Race Day
• Analyse trends to prevent re-occurring issues and identify improvements for inhouse training manuals
• Communicate any issues in real-time to the Operations Manager, and capture these occurrences in Monday.com platform
• Collate and summarise end-of-day race reports daily
• Maintain and adhere to training material for new and existing processes or procedures required
• Perform staff training and mentor Junior Race Day Operators
• Provided 1st and 2nd level technical and software support, resolving IT and system-related issues during race events.

Your Qualifications

• Bachelor's Degree in Information Technology or a related field is preferred.
• Proven background in operating information technology solutions in a dynamic environment.
• Experience in providing first and second level IT support.
• Previous experience in sporting operations or real-time sports data capture is advantageous.
• Excellent problem-solving skills, with the ability to work under pressure.
• Strong communication and teamwork abilities, with a detail-oriented approach.

We offer

• A dynamic and challenging role in a team-oriented environment.
• Opportunities for professional growth and development in the field of sports technology globally.
• Competitive salary and benefits package.

Application Instruction
To apply for the Senior Race Day Operator position, please submit your resume along with your availability for a phone interview. Please provide 2-3 preferred time slots for the interview, and we will contact you to schedule accordingly. Thank you for your interest in the role.