Senior Sales Associate - Key Holder, Pottery Barn Kids

Our Pottery Barn Kids store in Fortitude Valley, Brisbane is seeking a Senior Sales Assistant to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This role offers a part-time fixed-term contract until 18 February 2024.
As a Senior Sales Assistant, known as a Keyholder, you will:

• Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
• Drive sales through strategic merchandising and leading weekly promotional and visual changes.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards.
• Provide operational support to the store management team by performing opening and closing routines, register functions and back-office procedures.
• Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
• Use effective selling techniques and provide in-depth product knowledge.
• Utilise training resources to educate the team on our product range and develop their sales skills.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you'll be successful in this role if you:

• Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
• Have customer service experience.
• Have experience in managing others or are looking to step into a leadership role.
• Are passionate about homewares and design.
• Love to sell and are driven to meet and exceed targets.
• Succeed in a team environment but can work independently and manage your own time.
• Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
• Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
• Have the ability to convert customers and capture emails through engaging store and community events.
• Are most successful when provided with clearly defined sales goals and metrics.
• Have effective communication, organisation and leadership skills.
• Are able to coach team members to succeed in meeting targets.

You'll love working here because:

• We're a successful, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
• We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.
• We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
• We live and breathe client experience.
• We have a smart, experienced leadership team that are open to fresh ideas.
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today!
Only those holding the required work rights in Australia will be considered.