Senior Salesforce Support Engineer

Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond

• Contract start 26 June 2023 to 12 months, 12 months extensions.
• Australian Citizen, ability to obtain NV1 Clearance, Canberra, Richmond VIC or Surry Hill NSW role.

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Overview
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The Office of the CIO (OCIO) seeks an experienced and energetic Salesforce Senior Support Engineer to join our dynamic fast-paced.
Duties

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
• Deployment of changes via existing DevOps framework
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. Mulesoft.
• Development of meaningful event monitoring and alerting
• Knowledge transfer and training within the team

Every application requires to address selection criteria as part of application submission.
Essential Criteria
1. More than 5 years experience within Salesforce eco-system
2.Experience/Exposure with Salesforce Industries including OmniStudio
3. Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements
4. Hands on experience with version control, branching and metadata deployments
5. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
Desirable Criteria
1.Demonstrable experience providing technical support for Experience Cloud
2. Exposure to HTML, CSS and JavaScript is added advantage
3. Platform Developer 1 Certification or Vlocity Certification will be a standout