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Form of workGemco Rail, a subsidiary of Engenco Limited, specialises in the manufacture of rail products, provision of maintenance services to national rail operators and provides a large range of components for locomotives and wagons. Maintenance services include facility based and in-field support to maximise value for the customer. Gemco Rail supports all types of railway operations including heavy haul, freight, and passenger throughout Australia.
An opportunity has arisen for a Senior Service Delivery Manager to join our fantastic team based in Forrestfield, Western Australia. The purpose of the role is to establish the Forrestfield Maintenance Facility as a centre of excellence to keep our customers moving. As a senior leader the key to success will be establishing a strong, people-oriented workplace culture while developing and maintaining professional relationships with stakeholders, customers, and suppliers.
About the role:
- Lead by example in the implementation and improvement of the workplace safety culture
- Promote, create and maintain a safe environment for all employees
- Build a best-in-class service facility and culture providing products and services that are discernibly different to existing competition service standards
- Work with colleagues across the country to develop consistent approaches to service processes and procedures and embed lean principles of production..
- Proactive approach to risk management to identify key challenges and opportunities for operational integration and ensure appropriate mitigation strategies are applied.
- Ensure plans and budgets are developed thoroughly, actively reviewed and monitored with risks and opportunities effectively managed.
- Ensure strong alignment on the national strategic service goals and plans.
- In-conjunction with the business development team, expand market share through new customers/market segments
- Take a development approach to building capability across the team and develop succession plans on each level within the facility team.
About you:
- Demonstrated experience in a leadership role ideally within the rail industry or related industry such as logistics, heavy industry or mining environment.
- An ability to demonstrate a strong commitment to safety and influence employees to make sound safe choices.
- Highly organised and deadline focused with the ability to adapt to changes in priorities
- Demonstrated frontline leadership capability including task assignment, problem solving and performance management
- Able to demonstrate your effectiveness in planning and implementing change management processes
We are committed to providing equal employment opportunities and value diversity in our workforce, recognising and valuing all people who bring their own unique backgrounds, capabilities, experiences and characteristics to work. When our people feel respected for who they are and are able to bring their voices to the table, we see greater collaboration and excellence in outcomes for everyone.
The successful candidate will be required to undertake a pre-employment medical and provide a current police check.
We are looking to fill this role IMMEDIATELY. Please submit your application (resume and cover letter). Please Note: Only shortlisted candidates will be contacted
This role is only open to Australian residents or those holding a relevant Visa giving right to live and work in Australia.
