Senior Service Operations Analyst – It Operations & Services

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Senior Service Operations Analyst, reporting to the Service Operations Manager you will apply developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments and tasks.

This is a fantastic opportunity where you will provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications, and services to ensure maximum up time.

A few of your responsibilities:

• Successfully perform planned/scheduled tasks that are part of change requests such as:  monthly patching of servers, stopping/starting of services and troubleshooting.
• Provide first and second level support and guidance to resolve incidents at first contact. 
• Maintain quality standards and service level commitments according to business requirements and expectations.
• Proactively monitor and correctly use the Service-Now tool to manage incidents, changes and requests. 

What we are looking for:

• Strong customer service focus with a realistic viewpoint on timeframes and limitations of environment.
• Demonstrated experience in the support of high performing and highly available systems is desired.
• Ability to work under pressure in fast paced, dynamic work environment.
• An IT degree is desired but not essential.

About you:

You are a driven IT professional who exercises substantial personal responsibility and autonomy by planning your own work to meet given objectives and processes. You have strong mentorship skills and lead by example to create a positive environment within your team. You possess a strong work ethic, understand the importance of accountability, and have super written and verbal communication skills.

Your role will be pivotal to maintaining quality standards and service level commitments according to business requirements and expectations.

What we can offer you:

• Flexible working arrangements
• Discounted parking available in the city
• Up to 30% discounts across award winning restaurants and accommodation
• Supportive leadership team 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture:

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.