Senior Team Leader - Learning & Development

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn't seem right. Together, we're creating a place where all children and young people are safe from harm.We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.Period of AppointmentThis is a fixed term appointment for a period of 12 monthsHours per fortnightUp to 73.5 hours - flexible options available.Duties * Develop a learning and development framework and performance indicators for Service Tasmania which continuously increases the organisation's capability and capacity to provide learning support to staff and which complements Departmental or Whole of Government learning initiatives.

• Advise Service Tasmania senior staff on matters related to the provision of learning and development for staff of the division.
• Use research to ensure learning and development approaches and delivery in Service Tasmania meet contemporary adult learning principles.
• Prepare statistical information, develop and maintain data stores and provide reports to senior managers on learning and development activities and progress against framework performance indicators.
• Ensure learning and development resources continuously meet relevant client agency and other requirements of currency and accuracy in content and processes and contribute to maintenance of procedural information management in collaboration with Service Delivery Coordinators.
• Work collaboratively with the Service Delivery Coordinators and other key staff to support design and development of learning and development programs, including staff inductions. Where appropriate deliver programs relevant to service delivery which meet the requirements of individual learning needs and reflect compliance and delegations of staff involved and ensure alignment of channel operations.
• Support service delivery staff in supervisory and management roles to develop and maintain skills needed to enable and actively support learning relevant to their team members and maintain a culture of learning in the organisation.
• Participate in operational projects which may include leading working groups from across the service centre network, contact centre and support services, business support services and external members and be involved in service delivery reviews when required to provide advice to senior management in Service Tasmania on future needs.
• The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Essential RequirementsThe Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty

Desirable Requirements

• A current driver's license.
• Experience in the design and delivery of learning and development frameworks and programs.

Download the Statement of Duties and any Associated DocumentsHow to applyElectronic submission of application is preferred, please click the blue 'Apply Now' button.You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.Please note that we do not require a separate statement addressing the selection criteria.If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599.For more informationDrew Middleton
Manager Operational Performance and Planning
Email Address: drew.middleton@service.tas.gov.au
Phone: 0439 811 623