Senior Technical Expert - Desktop and Standard Operating Environment

• Classification: Executive Level 2
• Salary: $132,071 - $157,060
• Location: Adelaide, SA,Brisbane, QLD,Canberra,Melbourne, VIC

Job Number: EXT-EL-2024-809
Classification: Executive Level 2
Salary Range: $132,071 - $157,060 +15.4% Superannuation
Job Type: Ongoing,Non-ongoing
Employment Type: Full-time
Group/Division/Branch/Section: Technology and Digital Programs / Infrastructure and Operations / End User Computing / Desktop and Transformation
Location/s: Adelaide, SA,Brisbane, QLD,Canberra,Melbourne, VICJob DescriptionDo you want to help Australians progress and get on with their lives?
Services Australia (the agency) provides high-quality services and payments for the community on behalf of the government. Operational excellence and customer focus are at the heart of our agency. We link customers to the services they need by providing options, guidance, and advice.We’re the largest federal government agency, so there’ll be plenty of opportunities to keep growing your career and be involved in a range of interesting work.We’re leading the way with an inclusive and diverse workforce and are focused on ensuring our staff are supported and valued.About the Technology and Digital Programs group
The Technology and Digital Programs (TDP) group is home to the largest in-sourced ICT workforce in Australian federal government. TDP is the engine room for Services Australia, maintaining a vast range of technical and digital infrastructure to make sure that Australians can access government services, at any time and from anywhere.We are ambitious, and innovative. With a focus on harnessing emerging technology, responsibly and ethically. We’re industry leaders and proud of the difference we make to the lives of Australians.Opportunities within TDP are great and varied, our people are encouraged to grow their capabilities and develop well-rounded rewarding careers. Join a dynamic, collaborative, and connected workforce committed to delivering outstanding government services.The Infrastructure and Operations division maintains national critical infrastructure for Services Australia and across government. We deliver a robust, secure, and resilient ICT environment so Australian citizens can access government services 24x7.The End User Computing branch delivers secure, reliable, accessible, and adaptable modern services by remaining on the forefront of technology to provide the right capability for our end users. This includes designing, implementing, maintaining, and supporting solutions and operations for more than 60,000 users over 500 locations around Australia.Our engagement with industry partners allows us to leverage the latest technology solutions and harness modern features and capabilities, to ensure our staff are enabled with the end user computing technologies they need.Working to support the needs of our users, our technology is adaptable and responds to changes in our environment, providing staff with the flexibility and agility to work from anywhere at any time.About the role
As the Desktop and Standard OperatingSenior Technical Expert, you’ll be required to undertake the following in relation to our end user platform:

• develop strategies and plans to support the Services Australia Technology Roadmap.
• design and review proposed infrastructure solutions with an end-to-end view.
• execute and provide technical oversight of implementations to technical stakeholders.
• lead and provide oversight of major incidents.

You’ll need detailed knowledge and extensive experience in the design, deployment, and support of end user platform technologies on premise and cloud infrastructure. This experience is critical in providing a solid foundation to develop strategies, plans, solutions, and the ability to provide technical execution of implementations and manage major incidents.Duties will be performed in an office environment based in Canberra (preferred) or another approved agency hub (Brisbane, Melbourne, Adelaide). Working from home can be negotiated upon successful employment.For further information about these positions and eligibility requirements, please refer to the Job Pack attached below.