Address
SalarySydney
Professional Services /
Full-time /
Hybrid
Botify is a fast growing VC-backed SaaS company which has recently announced its Series C financing of USD55m with the vision of restoring the authenticity of search: If search unlocks the internet, Botify unlocks the full capacity of search. Botify helps SEO practitioners to improve their website knowledge, become aware of their website's strengths and weaknesses, and respond to problems in real time. For CMOs, Botify increases the traffic, conversion rate and online-generated revenue.
Botify has garnered awards from all over the globe for its superior technology that powers more and more Enterprise clients everyday through Machine Learning and AI capabilities, thanks to a faster shift to e-commerce.
After successfully launching in Europe and in the US, we are excited to expand our operations in Asia-Pacific. The region will keep leading global growth in the years to come, and Botify is uniquely positioned to support the new generation of customer-facing giants.
We are looking for driven and purposeful professionals to join us, be a key part of the Botify Asia founding team, help leverage Botify's great product, accelerate our expansion in the region and make an impact on the digital economy of Asia-Pacific.
Botify thrives on the success of our customers. We are looking for a strategic, results-driven Search Data Strategist (SDS) to engage and enable Botify's customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. As a Search Data Strategist, you will contribute to the ultimate success of the Botify customers' onboarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify's insights and recommendations, leading to project success, retention, and renewal. This role requires a deep understanding of Technical SEO for enterprise e-commerce websites, exceptional problem-solving skills, and a passion for delivering outstanding customer experiences. For NYC candidates - this is a hybrid position, 2 days/week in office.
Your responsibilities:
- Client Onboarding and Training: Work closely with clients to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform.
- Platform Configuration: Meet individual client needs by configuring crawl and render settings, creating custom reports, and co-develop business logic to meet client specifications
- Project Management: Manage multiple client projects simultaneously, ensuring timely and successful implementations. Define project scopes, timelines, and deliverables. Monitor progress and address any issues that may arise.
- Platform Support: Act as the primary point of contact for clients' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary.
- Best Practices: provide strategic guidance to clients on how to maximize the value of the Botify products with consideration to technical SEO best practices.
- Documentation: Maintain comprehensive documentation of client configurations, customizations, and project details. Create user guides and training materials as needed.
- Ad Hoc Customer Support: Shared responsibility across the Global Services team to address all Support Level 1 requests (email, slack, tickets) through triage up to resolution
- Continuous Learning: Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise.
- Voice of Customer: Provide feedback to our Product Team with feature requests and product enhancements
- 3+ years of experience as an in-house SEO for a medium to large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
- You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
- Intermediate understanding of HTML, CSS, and JS
- You have some background in project management (preferably as an SEO Program or Project Manager)
- You possess exceptional analytical, statistical, and problem-solving skills
- You have strong interpersonal skills; you can work with both technical and business staff
- You are comfortable with technical concepts and adept at learning new technology applications
More than 5 million queries are made on search engines every minute, but more than 50% of pages on enterprise websites are not showing up at all in organic search results, a fantastic opportunity that Botify tackles.
Botify's unified, data-driven, and user-friendly platform provides superb ROI for our clients, making us the leader in Enterprise Search technology. The insights we deliver impact every stage of the search process, from the underlying technical requirements to content optimization, ranking, and real keywords, for clients across most industries such as e-commerce (Jet.com, Macy's, Farfetch, Zalando….), marketplace (eBay, RetailMeNot, Monster), media (Axel Springer, Condé Nast, Refinery29), e-travel (Expedia, Luxury Retreats, Odigeo, Traveloka) or digital agencies (Merkle, iProspect, GroupM).
Botify's DNA
Unlocking Hidden Potential is at the core of our DNA. From helping clients realize their growth goals to providing personal & professional development growth opportunities for our employees, realizing potential is the fabric of who we are at Botify.
For our employees, unlocking hidden potential means an incredible investment by Botify in their personal and professional growth by offering individualized career coaching, a large professional development stipend, virtual mental & physical health programs, and annual Volunteer Time Off. You get all that other stuff, like snacks and happy hours, too!
We believe that a fulfilled employee is a happy employee so finding unique and impactful ways to give back to our employees, when they give so much to us, is at the heart of Botify's culture and DNA.
