AddressAbout the role
CT Connections Client Success Managers (Partnership Managers) are not your average Account Managers. They are brand ambassadors who are lateral thinkers and love delivering return on investment for our clients. They are responsible for designing, implementing and executing the travel programs of our customers, with the ultimate goal of 100% client satisfaction.
They are responsible for growing their portfolio organically, uncovering areas of further opportunity and implementing efficiencies across their client base.
Our Client Success Managers develop multi-level relationships with not only our clients but with our suppliers as well, to ensure our customers are getting the very best travel program outcomes.
We don't expect our Client Success Managers to be head down in spread sheets all day, however the role calls for an enjoyment of data analytics, as you will be delivering client quarterly reviews, focusing on client spend and cost savings to highlight return on investment.
The role will work closely with other areas of our business to ensure we're providing seamless client service.
About you
- You're an expert communicator and influencer, confident in building long lasting, multi-level relationships.
- You challenge the status quo and always look for areas of improvement and opportunity with your clients.
- You love delivering return on investment and are proud of your track record achieving your clients' travel program objectives.
- You get a kick out of being an analytical and critical thinker.
- You will have at least 5 years account management experience in travel or travel related industries.
- You will have at least 5 years client facing experience and ‘can hit the ground running’.
- You love technology and preferably have experience with Sabre, Tramada and various OBTs.
- You can work autonomously and are comfortable owning client relationships in your state.
- You have a high proficiency with CRM tools.
- You are looking for something different and want to join an organisation that is forward thinking, promotes accountability and prides itself on its culture.
