AddressAbout us
At Autopact, excellence drives our 29 dealerships along the eastern seaboard, where we proudly represent 37 of Australia's top vehicle brands. From volume to premium, luxury to commercial, we offer an extensive range of services, including new and used vehicle sales, meticulous servicing, genuine parts, and seamless vehicle finance and insurance solutions.
Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community."
Click here to learn more about our presence across Queensland, Victoria and New South Wales.
An exciting opportunity exists for a Service Advisor to join the team at Daimler Trucks Sunshine Coast. As a Service Advisor for Daimler Trucks Sunshine Coast, you are part of the larger Autopact Group, which is one of Australia's largest automotive dealership groups with 27 dealerships along the eastern seaboard, representing 35 of the top car brands in Australia.
This opportunity is ideal for a customer-focused Service Advisor who can deliver an exceptional customer experience. This is a fantastic opportunity and your chance to further your career in the motor industry.
Responsibilities will include:
- Greeting and serving customers for the service department.
- Advising customers on vehicle updates regarding repairs or servicing.
- Follow manufacturer and dealership warranty policies effectively and efficiently.
- Planning, directing, monitoring and controlling various activities of the Daimler Trucks Service department, under the guidance of the Service Manager.
- Coordinating daily service appointments.
- Accountability to meet individual and team targets.
- Managing customer expectations.
- Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
- Next day appointment preparation.
- Effectively booking customers vehicle services in via email, phone or face-to-face.
- Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop.
- Promptly invoicing customers.
- Effectively address customer concerns.
Our ideal candidate will possess the following:
- The Ability to explain the value of services and repairs.
- The ability to work cooperatively in a team environment and autonomously.
- A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
- Be extremely organised with strong time management skills.
- Previous experience using Era Power DMS (highly regarded).
- The ability to work in a fast-paced environment.
- Strong Computer and literacy skills.
- A passion for the automotive industry.
- A high level of personal presentation is a must.
- Manual drivers licence is essential.
This role offers:
- A competitive remuneration package based on experience
- Excellent commission and bonus earning potential.
- Friendly culture with experienced and supportive management and many long-term staff.
- You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.
- Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
- Extra opportunities to earn referral bonuses.
If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now!
At Autopact Group diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.
