Service Delivery Analyst , Transport And Main Roads

As a Service Delivery Analyst in HR and Payroll, you will be required to provide quality technical advice for – the development of continual educational support materials to assist in technical training needs. Have a strong background in IT and understand the technical aspects of Service Delivery, including various tools and systems to recommend processes improvements.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/539269/24
Closing date 31-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration to 30/6/24 with possible extension
Contact person Dominic Lam Sing
Contact details Phone: 0436 615 283
Access the

• Providing quality technical advice for - the development of continual educational support materials to assist in technical training needs. Have a strong background in IT and understand the technical aspects of Service Delivery, including various tools and systems to recommend processes improvements.
• Analytical Skills - to assess Service Delivery metrics, identify trends, research, and make data-driven decisions to recommend effective training solutions and improve service quality and efficiency to ensure alignment with business objectives.
• Problem Solving Abilities - ability to troubleshoot and resolve complex issues within Service Delivery processes, often using critical thinking and innovative problem-solving methods.
• Process improvement - Monitor team performance, build team capabilities to meet changing demands while constantly seeking ways to optimize Service Delivery processes and workflows to enhance overall efficiency to maintain high quality clientcentric service.
• Communication and Team Collaboration - maintain positive and constructive relationships with staff and stakeholders by planning activities/projects and developing quality, comprehensive reports and documentation to support business improvement opportunities and optimise human resource, payroll and establishment services.

Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.