Service Delivery Associate

19th February, 2024 About CyberCX At Cyber CX, we are driven by our purpose to secure the world, we are the protectors and defenders of our customers and communities.

We fearlessly share our opinion an expertise. Led by industry experts and delivered by cyber security specialists committed to their craft, CyberCX represents the region’s best cyber security talent, applying unmatched cyber security expertise to protect and defend both local and international organisations from cyber threats. How you will make an impactPlay an active role in supporting service design and the implementation of service management practices.

Day-to-day you will: Proactively champion service management process innovation and continuous improvement. Contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively. Actively collaborate across the Managed Services Practice and continuously look for ways to add value through ongoing communication and relationship management.

Coordinate the delivery of accurate service management reporting in accordance with the Service Governance reporting framework. Play an active role in transition to support, including BAU Support Readiness and Service Governance implementation. Ensure service management records are proactively maintained.

Manage multiple assignments at any given time, with the possibility of deliverables across multiple agencies. Skills & Qualifications Ideally have completed ITIL Foundations V3 or ITIL Foundations V4 with additional ITIL Capability certifications Experience in delivering customer outcomes Understanding of managed services and exposure to ITIL service management practices including but not limited to incident, change, & release management Effective relationship building and communication skills both with clients and teams Able to…