Service Delivery Coordinator (002371)

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Up to 73.5 hours - flexible options available. 

1. Provide advice to senior management on customer Service Delivery across the service centre network.
2. Monitor and use data to effectively manage Service Delivery and report on results to ensure that Service Delivery standards and business outcomes are met on a consistent basis.
3. Monitor and coordinate staff performance processes, including providing staff support and coaching. Assist with providing and coordinating professional development for staff and taking a focus with staff on continuous improvement, ensuring compliance with client agency delegations and cultural change needed to meet business objectives and requirements.
4. Assist in the development, implementation and coordination of consistent communications and implementation of policies and procedures across sites and with partner agencies and respond to escalated customer service and partner relationship queries, concerns and feedback with follow up through supporting continuous improvement, service review and change, as required.
5. Action financial and HR delegations as directed by Manager Service Excellence, including monitoring budget expenditures and leave management within area of responsibility.
6. Support others to manage workplace health and safety issues, incident reporting systems, emergency management procedures and security issues, and oversee site maintenance as appropriate.
7. Undertake other duties within this classification level and range of responsibilities which are within the employee’s competence and skill level.
8. Demonstrate and model the DPAC values to a high standard.

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty.

• Current driver’s licence.
• • Experience in overseeing the delivery of a range of services in a geographically dispersed service environment.

 SOD - Service Delivery Coordinator - 002371, 002387, 002388.docx

 SOD - Service Delivery Coordinator - 002371, 002387, 002388.pdf

 Short Application - FAQs.DOCX

 Short Application - FAQs.pdf

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5*** or (03) 6270 5***.

Rachael Burgess
Manager Service Excellence
Email Address: ***************@service.tas.gov.au
Phone: 0418 393 ***